Turkish Airlines Dhaka Office — Phone, Address & Hours

Last Updated: November 2025 | Verified by goFLY Team

Flying Turkish Airlines from Bangladesh? Need to change a ticket, check baggage rules, or sort out a booking issue? This page covers everything — the official Dhaka office location, contact numbers, working hours, airport counter details, and how to get things done without making trips across the city.

I’ve put together all the information you’d need, whether you’re a first-time flyer or a frequent traveler on the Dhaka-Istanbul route.

Quick Reference

Turkish Airlines Dhaka Office

Turkish Airlines operates in Bangladesh through Aeromate Services Ltd., their appointed General Sales Agent. This is where you go for ticket-related matters, name corrections, refund requests, or any issue that needs direct airline involvement.

Office Address

Aeromate Services Ltd. (Turkish Airlines GSA)
4th Floor, Uday Tower
57 Gulshan Avenue, Gulshan-1
Dhaka 1212, Bangladesh

The building sits on Gulshan Avenue, roughly a three-minute walk from Gulshan-1 circle. There’s a Coffee World outlet on the ground floor of the adjacent building — useful landmark if you’re directing a rickshaw.

Contact Details

Working Hours

The office observes government holidays. During Eid or other major occasions, it’s worth calling ahead to confirm they’re open.

Finding the Office

From Gulshan-1 circle, walk north along Gulshan Avenue. Uday Tower is on your left, about 200 meters up. Enter the building lobby and take the elevator to the fourth floor.

Basement parking exists but fills up quickly. Most people find it easier to take a CNG or rickshaw — just say “Uday Tower, Gulshan Avenue” and you’ll get there.

Airport Office

Turkish Airlines maintains a counter at Hazrat Shahjalal International Airport for flight-day assistance.

Location

Turkish Airlines Airport Counter
Terminal 1, 3rd Floor
Room 39 & 41
Hazrat Shahjalal International Airport
Dhaka 1229

Contact

When You’d Need This Office

• Seat changes or upgrades close to departure
• Boarding pass issues
• Check-in problems
• Baggage that didn’t arrive or arrived damaged

For baggage problems, file a PIR (Property Irregularity Report) at the airport before you leave the customs area. They’ll give you a reference number — keep it along with your baggage tags. You’ll need both for any follow-up.

What the Dhaka Office Handles

The Gulshan office can help with most Turkish Airlines matters:

Bookings & Tickets

• New reservations
• Fare quotes for specific routes
• Ticket reissues and date changes
• Cancellations and refund processing
• Seat selection and meal preferences

Baggage

• Allowance clarification
• Purchasing additional baggage
• Following up on delayed or lost bags

Special Services

• Wheelchair assistance requests
• Medical case documentation
• Unaccompanied minor arrangements
• Infant bookings and bassinet requests

Miles&Smiles

• Frequent flyer enrollment
• Missing miles claims
• Status tier questions

One thing they don’t handle: visas. That’s embassy territory. But they can tell you whether you’d need a transit visa for a stopover in Istanbul based on your nationality and routing.

Visiting the Office

If you need to go in person, here’s what to expect.

What to Bring

• Passport (original, not a photocopy)
• Ticket printout or booking reference number
• National ID or other government-issued photo ID
• Previous ticket details if you’re doing a reissue
• Payment method — they take cash and cards

The Process

Walk in, tell the reception desk what you need, and they’ll either give you a token or direct you to a counter. The staff speaks Bengali and English.

Time Required

Simple requests like a date change typically take 15-20 minutes. Refunds take longer since they need to submit to the airline for approval — you won’t walk out with money in hand that day.

Best Time to Visit

The office is quietest right when it opens — between 10 and 11 AM. The lunch hours (1-3 PM) tend to be busiest. Thursday afternoons can be rushed since people try to finish things before the weekend closure.

Handling Things Remotely

Not everything requires a trip to Gulshan. Many matters can be sorted with a phone call or a few clicks.

Turkish Airlines Official Channels

Website: turkishairlines.com

From their site, you can:

• Book flights
• Manage existing bookings
• Check in online (opens 24 hours before departure)
• Review baggage allowances
• Track flight status

Phone: 02-9892393

The Dhaka office answers calls during working hours. For straightforward questions — fare rules, baggage limits, flight times — a call often does the job.

goFLY Assistance

We handle Turkish Airlines ticketing daily and can take care of most requests that would otherwise mean a trip to the airline office.

What we help with:

About goFLY

We’ve been in the travel business since October 2017, starting with a small office in Dhaka and growing into one of the city’s established agencies for international ticketing.

Credentials

The IATA accreditation means we issue tickets directly through airline systems at official rates. No middlemen, no markup on base fares.

Customer Feedback

A few recent comments from our Google reviews:

“Needed to rebook my Turkish Airlines flight on short notice. They sorted it within an hour. Impressed with how smooth it was.”

“First time using goFLY for an Istanbul ticket. Good communication, fair price, got my e-ticket same day.”

“Changed my travel dates twice and they handled both without any hassle. Will use again.”

You can read all reviews here: goFLY on Google Maps

Why People Use Us Instead of the Airline Office

The pricing is identical — airlines set the fares and we can’t mark them up. What we save you is time and the inconvenience of going to Gulshan, finding parking, waiting in queue.

Contact

Office Address

goFLY Limited
1 Shukrabad Road, Motiur Nibash
Beside New Model Degree College
Opposite Metro Shopping Mall
Dhaka 1207

📍 Get Directions on Google Maps

We’re available 10 AM to 10 PM daily. Urgent flight issues outside those hours? Message on WhatsApp — we try to respond to emergencies even late at night.

Baggage Information

Turkish Airlines baggage rules vary by route, fare class, and ticket type. Here’s what generally applies for Bangladesh departures.

Cabin Baggage

Maximum dimensions are typically 55 × 40 × 23 cm. A small personal item — laptop bag, handbag — is usually allowed in addition.

Checked Baggage (Dhaka–Istanbul and Europe)

Piece Concept Routes (Americas)

Flights to North and South America use piece counting instead of weight:

Important Notes

• Your e-ticket shows your exact allowance — that’s the final word
• Extra baggage bought online in advance costs less than at check-in
• Sporting gear, musical instruments, and oversized items have separate rules and fees

Not sure what applies to your booking? Send your ticket details to us on WhatsApp and we’ll confirm your allowance.

Online Check-In

Checking in online before heading to the airport saves time in queues.

Steps

1. Go to turkishairlines.com
2. Select “Check-in” or “Manage Booking”
3. Enter your booking reference (PNR) and surname
4. Choose seats if you haven’t already
5. Download your boarding pass or have it emailed

Check-In Window

Mobile boarding passes work at most airports. Having a printed copy as backup is still sensible, especially if your phone battery is unreliable.

Transit Through Istanbul

Many passengers from Dhaka connect in Istanbul for onward flights to Europe, the UK, or North America. A few practical points:

Transit Visa Requirements

For most nationalities, no visa is needed if:

• You’re remaining in the international transit area (airside)
• Your layover is under 24 hours
• Both flights are on the same ticket

If you want to leave the airport and explore the city, or if your layover exceeds 24 hours, you may need a Turkish e-Visa. Check evisa.gov.tr for requirements based on your passport.

Missed Connections

If Turkish Airlines causes the delay (late inbound flight, for example) and both segments are on the same booking, they’ll rebook you on the next available flight at no cost.

If you booked separate tickets — say, Dhaka to Istanbul on one booking and Istanbul to London on another — missed connections are your responsibility.

Istanbul Airport Tips

Istanbul Airport (IST) is large. Connection times under 90 minutes can be tight, especially with security queues. If your connection is short, tell the cabin crew before landing — they sometimes arrange priority escort.

Miles&Smiles Program

Turkish Airlines runs a frequent flyer program called Miles&Smiles. It’s free to join and earns you points on Turkish and Star Alliance partner flights.

How to Join

Sign up at turkishairlines.com in the Miles&Smiles section. Registration takes a few minutes and costs nothing.

Earning and Using Miles

Miles accumulate on Turkish Airlines flights and any Star Alliance carrier. You can redeem them for:

• Award flights
• Seat upgrades
• Extra baggage allowance
• Partner services

Support Contacts

The Dhaka office helps with enrollment issues and missing miles claims during their working hours.

Turkish Airlines at a Glance

Dhaka Service

Turkish Airlines operates daily nonstop flights between Dhaka (DAC) and Istanbul (IST). The typical schedule has evening departures from Dhaka, arriving in Istanbul late at night — convenient for morning connections to European destinations.

Common Questions

Other Airline Offices in Dhaka

Final Notes

That covers the essentials for reaching Turkish Airlines in Bangladesh. The Gulshan office handles most matters, and the airport counter is there for day-of-flight issues.

Many ticket-related tasks — bookings, changes, cancellations — can be done without visiting any office. A phone call or WhatsApp message often gets the job done faster.

We’ve been helping travelers with Turkish Airlines bookings for over seven years. If you’d rather skip the commute and waiting, we’re a message away.

goFLY Limited

📞 01713-289171 | 01713-289177 | 01713-289178

💬 WhatsApp: 01713-289171 • 01713-289177 • 01713-289178

📧 moc.d1765104159bylfo1765104159g@oll1765104159eh1765104159

📍 1 Shukrabad Road, Dhaka 1207 | Google Maps

IATA: 42337956 | ATAB: 4298 | Civil Aviation: 0007726

4.8★ from 431+ Google Reviews | Serving travelers since 2017