Introduction

Welcome to goFLY Limited! These Terms and Conditions ("Terms") constitute a legally binding agreement between you and goFLY Limited, governing your use of https://goflybd.com and all services including flight bookings, visa processing, tour packages, Umrah services, and travel insurance.

These Terms should be read together with our Privacy Policy, Refund Policy, EMI Policy, and Disclaimer.

Definitions

In these Terms, unless context requires otherwise:

Eligibility

2.1 Age Requirement

2.2 Legal Capacity

• You have legal capacity to enter binding contracts
• All information you provide is accurate and complete
• You are not prohibited from using our services under any applicable law

2.3 Account Responsibility

If you create an account, you are responsible for maintaining confidentiality of your credentials, all activities under your account, and notifying us immediately of unauthorized access.

Company Information

goFLY Limited is a legally registered and accredited travel agency in Bangladesh.

Contact Details

Our Services

Booking and Confirmation

5.1 How to Book

5.2 When is a Booking Confirmed?

5.3 Accuracy of Information

All booking information must match your passport exactly:

• Full name (as on passport)
• Date of birth
• Gender
• Passport number and expiry date
• Nationality
• Contact details

Payment Terms

6.1 Accepted Payment Methods

6.2 Payment Schedule

6.3 EMI Terms

• Minimum amount: ৳5,000
• Tenure: 3–36 months
• Interest: 3.09%–29.03%, set by your bank and varying by bank and tenure; goFLY charges no fee of its own

6.4 Service Fees

Our service fees are non-refundable and cover booking processing, professional consultation, document verification, and customer support.

6.5 Price Validity

Cancellation and Refunds

For complete details, see our Refund Policy.

7.1 Flight Cancellations

7.2 Tour Package Cancellations

7.3 Visa Service Cancellations

7.5 Refund Processing

Flight Booking Terms

8.2 Name Policy

8.3 Baggage

• Allowance varies by airline, route, and fare class
• Baggage info provided at booking
• Pre-purchase extra baggage for better rates
• Excess fees at airport are significantly higher

8.4 Check-in Requirements

8.5 Transit Visas

• Transit visas may be required even without leaving the airport
• Requirements depend on nationality and transit country
• We inform you of requirements before booking
• Final responsibility is yours to have valid documents

8.6 Flight Disruptions

For delays/cancellations, contact us immediately at 01713-289178. We assist with rebooking. Compensation is per airline policy. We are not liable for expenses due to airline disruptions.

Visa Processing Terms

9.1 Our Role as Visa Facilitators

9.3 Your Responsibilities

• Provide accurate, truthful information
• Submit genuine documents only
• Disclose previous rejections or immigration issues
• Attend interviews if required
• Follow our guidance

9.4 Processing Times (Estimates)

Tour Package Terms

10.3 Itinerary Changes

We may modify itineraries due to weather or safety concerns, supplier issues, or force majeure. Equivalent alternatives provided where possible.

10.4 Hotel Standards

• Star ratings follow local destination standards
• Room allocation at hotel's discretion
• Check-in: ~2–3 PM; Check-out: ~11 AM–12 PM
• Early/late requests may incur additional charges

10.5 Group Tours

• Minimum group size may apply
• If not met: Full refund or alternative dates offered
• Solo travelers may pay single supplement

Customer Responsibilities

Limitation of Liability

12.2 What We're Not Liable For

12.3 Maximum Liability

12.5 Travel Insurance

We strongly recommend comprehensive travel insurance. Get a quote: Travel Insurance

Force Majeure

Events beyond reasonable control including natural disasters, pandemics/epidemics, war, terrorism, civil unrest, government actions (travel bans, closures), strikes, and major system failures.

13.3 Our Response

• Inform you promptly
• Offer alternatives where possible
• Assist with rebooking per supplier policies
• Process refunds as suppliers allow

©️ Intellectual Property

All website content (text, images, logos, design) is owned by or licensed to goFLY Limited, protected by Bangladesh and international copyright laws.

Privacy and Data Protection

Full details: Privacy Policy

Website Usage

Dispute Resolution

17.1 Contact Us First

General Provisions

Changes to Terms

We may update these Terms at any time. Changes are effective immediately upon posting. Continued use after changes constitutes acceptance.

19.4 Version History

Contact Information

Acknowledgment

Related Pages