Real reviews. Even the ones that sting.
We can't edit, delete, or filter our Google reviews — so we don't. Here's the honest record from 463 reviews and 10,000+ travellers, including the criticism and exactly what we changed because of it.
97% of our reviews are positive. Here's the other 3%.
Most agencies bury their critical reviews. We answer them in public — and tell you what we actually changed.
"They first showed the ticket at ৳72,000, then ৳77,000 while buying. The next day they charged ৳79,600 on my card saying the price had gone up, and when I called they were rude. I don't recommend this agency."
This was a documented cash payment — no card was charged without consent, which would be illegal and against our policy. We've invited Subir to review the full transaction records with us and resolve any genuine concern.
Every customer now gets an itemised receipt — airline fare, taxes and service charge listed separately — before any payment is taken.
✓ Itemised receipts now standard"Probably the best travel agent in Dhaka. One problem — there was no front receptionist, so I stood for 5 minutes. Staff are very friendly, special thanks to Adiba and Mimi Apu."
Thank you for a genuinely useful suggestion — we'd been considering exactly this.
In 2022 we hired a dedicated front-desk receptionist. Today every visitor is greeted within 30 seconds of walking in.
✓ Receptionist hired — implemented"Got nice service — they issued my Malaysia visa easily, at exactly the price shown online with no extra charge. I'm only holding the 5th star until my whole process is finished."✓ Verified Google Local Guide · 135 reviews
What you see is what you pay — always. We'll happily earn that fifth star once your full journey is complete.
An honest reviewer who waited to see the full experience before scoring it. That's exactly the kind of feedback we trust.
✓ Honesty over a perfect scoreEight journeys our team handled
Visas, flights, tours, Umrah — and a couple of emergencies. Filter by what you need.
Customer names are withheld for privacy. The named, independently verifiable reviews are in the section above and on our Google profile.
Approved on the first attempt"Bablu personally reviewed my case, found the weak points in my documents, and ran a mock interview. Everything happened exactly as he predicted — the interview lasted 3 minutes."
✓ Approved, first attemptEid night, 11 PM, flight cancelled"My whole family was stranded at the airport — wife, two kids, elderly mother. I didn't expect anyone to answer at 11 PM on Eid. Methela did, found us an alternative flight, and we made our trip."
✓ Family rebooked, trip savedNo surprises on arrival"Every other quote hid the extras. goFLY's was itemised — flights, transfers, resort, meals. The speedboat was waiting, and the resort had even decorated the room for us."
✓ Zero hidden chargesMy first Umrah at 67"With knee problems, I wasn't sure I could physically manage the journey or the crowds. Their support made the whole thing possible. Alhamdulillah, completed it successfully."
✓ Blessed journey completedApproved after a previous rejection"Another agency had just submitted my documents and I was rejected. goFLY analysed exactly why, built a proper cover-letter strategy, and presented my travel history the right way."
✓ Approved on reapplicationDates could change — they planned for it"Last-minute business trip to Dubai. They found a fare with a free date-change option, so when my meeting moved by two days, they changed the ticket with no extra charge."
✓ Free date change, smooth tripNeeded it in 3 days — got it in 2"Most agencies said it was impossible in time. goFLY said they'd try, knew exactly which documents to prioritise, and expedited the whole thing."
✓ eVisa approved in 2 daysBangkok & Pattaya, planned to the detail"Airport pickup was waiting with our name sign, the hotel was exactly as shown in the photos, and the kids loved the Safari World tickets they arranged. WhatsApp support sorted my two small queries fast."
✓ Perfect family vacationVerify every word yourself
We don't ask you to take our word for it — each claim below is independently checkable.
See all 463 reviews — then come talk to us.
Read the full, unfiltered record on Google, or let our team plan your next trip with the same honesty you just read.
Or explore our visa services, tour packages and air tickets.