Real reviews. Even the ones that sting.
We can't edit, delete, or filter our Google reviews — so we don't. Here's the honest record from 463 reviews and 10,000+ travellers, including the criticism and exactly what we changed because of it.
97% of our reviews are positive. Here's the other 3%.
Most agencies bury their critical reviews. We answer them in public — and tell you what we actually changed.
"Last month went there to buy one ticket because international credit card was not working in Bangladesh. But travel agent asked extra money from me because ticket price was more $300, so I have to credit card payment fees which is around 10 thousand BDT."
This was a documented cash payment — no card was charged without consent, which would be illegal and against our policy. We've invited Subir to review the full transaction records with us and resolve any genuine concern.
Every customer now gets an itemised receipt — airline fare, taxes and service charge listed separately — before any payment is taken.
✓ Itemised receipts now standard"Air ticket booking service are good. But there are no front receptionist. To provide more qality service they should hire a front receptionist. At lat all over stuff are very friendly."
Thank you for a genuinely useful suggestion — we'd been considering exactly this.
In 2022 we hired a dedicated front-desk receptionist. Today every visitor is greeted within 30 seconds of walking in.
✓ Receptionist hired — implemented"Good side of goFly is that they lock on the price exactly you see online without any extra charge. I have experienced their service and still it is yet to finish. Thereby l haven't given them 5*."✓ Verified Google Local Guide · 135 reviews
What you see is what you pay — always. We'll happily earn that fifth star once your full journey is complete.
An honest reviewer who waited to see the full experience before scoring it. That's exactly the kind of feedback we trust.
✓ Honesty over a perfect scoreEight journeys our team handled
Visas, flights, tours, Umrah — and a couple of emergencies. Filter by what you need.
Customer names are withheld for privacy. The named, independently verifiable reviews are in the section above and on our Google profile.
Thai visa in under 20 days"Great service! I got my Thai visa in less than 20 days after submission, while all the agencies around me were taking more than a month. I highly recommend goFLY because they take ownership, have good connections with embassies, and know the ins and outs of processing! Special thanks to Bablu Bhai, who handled my case"
✓ Visa approvedFlight needed in 3 days — family emergency"I had a flight emergency — needed to travel within 3 days for a family situation. Called goFLY and honestly expected them to say it’s too short notice. But they didn’t. They worked on it immediately, found me a decent fare despite the urgency, and confirmed everything within hours. I was genuinely surprised."
✓ Fare found, trip madeTransparent from quote to ticket"Really happy with goFLY’s service! Just booked my Dhaka to Manchester ticket through goFLY last week and honestly, the whole experience was really smooth. I was a bit worried at first about the process, but they made everything so easy. Big thanks to Mr. Anik Hasan bhai - he was super helpful and professional."
✓ No hidden chargesStuck with another agency — rescued in 48 hours"My family and I got stuck with another agency while applying for a UAE visa. Then someone recommended goFLY. Within 48 hours, we got visa support, hotel booking in Sharjah, and air tickets at a better price. Methela handled the whole situation with patience and professionalism. We're never going anywhere else!"
✓ Visa + hotel + tickets doneNervous about UK visa — approved"I was really nervous about applying for my UK visa because I’d heard so many rejection stories. But the consultant at goFLY sat with me and reviewed everything carefully. They even caught a mistake in my bank statement that I missed. The whole process felt collaborative, not transactional. They genuinely wanted me to succeed."
✓ Visa approvedTicket date change, zero hassle"I thought changing the date of the ticket would be quite difficult. But when I let them know the issue, goFLY helped me. The process was so smooth and hassle-free. Thank you very much, Ms. Rafa (goFLY Sales), your cooperation is highly appreciated and it was beyond satisfactory level. Thank you again. And thanks to goFLY."
✓ Rebooked smoothlyUrgent Canada trip — done within a day"Bablu bhai is a lifesaver! I had an urgent need to travel to Canada for a conference, and goFLY helped me get the ticket and hotel booking within a day. Even during the weekend, he coordinated everything smoothly. Very polite and respectful in communication. Highly satisfied with their emergency handling."
✓ Ticket + hotel confirmedThailand honeymoon, planned to the detail"Our Thailand honeymoon was made extra special thanks to Afroza apu at goFLY. She helped us with every detail — flight, hotel, visa, even sightseeing suggestions! The surprise dinner reservation she arranged in Phuket was a beautiful touch. We’ll never forget that moment. So grateful for such thoughtful planning."
✓ Unforgettable tripVerify every word yourself
We don't ask you to take our word for it — each claim below is independently checkable.
See all 463 reviews — then come talk to us.
Read the full, unfiltered record on Google, or let our team plan your next trip with the same honesty you just read.
Or explore our visa services, tour packages and air tickets.