βοΈ Flight Refund Eligibility
| Situation | Refund Status | Details |
|---|---|---|
| Airline cancels flight | β Full Refund | 100% of ticket price |
| Schedule change (2+ hours) | β Full Refund | 100% of ticket price |
| Flexible / refundable fare | β Refundable | Fare minus airline penalty |
| Non-refundable fare (customer cancels) | β οΈ Partial | Taxes only (if applicable) |
| No-show | β No Refund | Usually nothing |
| Medical emergency | β οΈ Case-by-case | Depends on airline + documentation |
For more information, visit our Air Ticket Prices page.
π Visa Refund Eligibility
| Situation | Refund Status | Details |
|---|---|---|
| Visa approved | β No Refund | Service completed successfully |
| Visa rejected (our error) | β 100% Refund | Full refund of goFLY service fee |
| Visa rejected (applicant error) | β οΈ Partial | Embassy fee non-refundable; service fee retained |
| Visa rejected (embassy decision) | β οΈ Partial | Embassy fee non-refundable; 50% service fee refunded |
| Application withdrawn before submission | β οΈ 80% Refund | ৳500 processing fee retained |
Always Non-Refundable for Visa Services
- Embassy and consulate fees (paid directly to the government)
- VFS and visa center service charges
- Biometric appointment fees
- Document attestation costs
For complete visa information, visit our Visa Services page.
π¨ Hotel Booking Refunds
| Situation | Refund Status |
|---|---|
| Free cancellation (before deadline) | β 100% Refund |
| Free cancellation (after deadline) | β No Refund |
| Non-refundable rate | β No Refund |
| Hotel cancels booking | β 100% Refund |
π Tour Package Refunds
Browse our Tour Packages to see available destinations.
π Umrah Package Refunds
Learn more about our Umrah Visa Services.
β±οΈ Processing Timeline
| Service Type | Our Processing | Provider Processing | Total Time |
|---|---|---|---|
| Domestic flights | 24β48 hours | 7β15 business days | 10β17 days |
| International flights | 24β48 hours | 15β30 business days | 17β32 days |
| Visa services | 24β48 hours | 3β7 business days | 5β10 days |
| Hotel bookings | 24β48 hours | 5β14 business days | 7β16 days |
| Tour packages | 48β72 hours | 10β20 business days | 12β23 days |
| Umrah packages | 48β72 hours | 15β30 business days | 17β33 days |
π³ Refund Methods & Payment Timelines
Things to Keep in Mind
- For mobile banking payments (bKash, Nagad, Rocket), refund goes back to the same number. Changed your number? Let us know before we process.
- For card payments, the refund shows as "goFLY" or "GOFLYBD" on your statement. It may take one or two billing cycles to appear.
- For bank transfers, provide the same account details you originally used for payment.
- Paid through EMI? Review our EMI Policy for specific refund terms.
π« Non-Refundable Items
Never Refundable
- Embassy and consulate visa fees
- VFS service center charges
- Non-refundable flight fares
- Non-refundable hotel rates
- Travel insurance after policy start date
- Airport meet & greet services already used
- Document attestation fees
- Biometric appointment fees
- goFLY service fee
May Be Non-Refundable
- Promotional or sale fares
- Last-minute bookings
- Group bookings
- Holiday season bookings
- Customized packages
π€ Special Circumstances
Medical Emergencies
- Priority processing of your request
- goFLY service fee waived
- Flexible rebooking options available
- Direct coordination with airlines and hotels
Bereavement
- Complete waiver of all goFLY fees
- Priority coordination with airlines and hotels
- Compassionate, understanding handling
- Extended validity for rebooking when ready
Force Majeure
Natural disasters, pandemics, war, government travel bans, airline strikes.
- Full refund if destination inaccessible
- Free rebooking to alternative dates
- No goFLY penalties charged
- Full coordination with all providers
Government Travel Advisories
When official travel bans, mandatory quarantine, visa suspension, or border closures are issued:
- Full refund of your booking
- Free date change to travel later
- Destination change (fare difference may apply)
π goFLY Credit Option
Not in a rush for cash back? goFLY Credit gives you more value in many cases.
Get 10% Extra
A ৳10,000 refund becomes ৳11,000 in goFLY Credit
Much Faster
Credit issued within 24β48 hours β no waiting for banks
Use It Anywhere
Works for flights, hotels, tours, or visas β any goFLY service
Share With Others
Book for family members or friends using your credit
18-Month Validity
Good for 18 months from the date of issue
How It Works
Submit your refund request and select "goFLY Credit"
Receive your credit voucher via email within 48 hours
Use the code when making your next booking with us
Credit Terms
- Once issued, credit cannot be converted back to cash
- Credit cannot be combined with other promotional offers
- You can use it partially β remaining balance stays in your account
- Must be used within 18 months
- We offer a one-time extension if requested
π How to Request a Refund
Gather Your Documents
- Booking confirmation or e-ticket
- Reason for cancellation
- Airline cancellation notice (if applicable)
- Medical certificate (if emergency)
- Visa application receipt
- Rejection letter (if rejected)
- Any embassy communication
- Booking confirmation
- Hotel cancellation confirmation
- Package booking confirmation
- Reason for cancellation
- Supporting documents
Submit Your Request
Get Your Acknowledgment
Within 24β48 hours, you'll receive a confirmation email with your unique refund reference number, expected timeline, and next steps.
Eligibility Review
Our team verifies booking details, checks applicable cancellation policies, calculates the exact refund amount, and contacts the service provider if necessary.
Approval & Processing
Once approved, you'll receive an email confirming the exact refund amount, a breakdown of any deductions, expected payment date, and which payment method we're using.
Receive Your Money
The refund gets credited to your original payment method. See Section 7 for specific timelines based on how you paid.
Final Confirmation
After processing, you'll receive one final email with transaction reference, amount credited, date processed, and a quick feedback request.
βοΈ Dispute Resolution
Internal Review
Email support@goflybd.com β Subject: "Refund Dispute β [Reference Number]". Tell us why you disagree and provide additional documentation. Response within 5 business days.
Management Review
Email management@goflybd.com. A senior manager will personally review your case. Include all previous correspondence. Response within 7 business days.
External Mediation
- ATAB Mediation: Member #4298 β www.atab.org.bd
- Consumer Protection: DNCRP β www.dncrp.gov.bd
- Legal Options: Small claims court for amounts under ৳5,00,000
β Frequently Asked Questions
How long does a refund take?
- Visa refunds: 7β10 business days
- Domestic flights: 10β17 business days
- International flights: 17β32 business days
- Hotels: 7β16 business days
- Tour packages: 12β23 business days
From our end, we process within 24β48 hours. The rest depends on the airline, hotel, or other provider.
Can I get a refund if I simply change my mind?
- Flexible or refundable fares: Yes, minus airline penalty
- Non-refundable fares: Usually only taxes refundable
- Hotels with free cancellation: Yes, before the deadline
- Non-refundable hotel rates: Unfortunately not
- Visa applications already submitted: No β embassy fees are never refundable
Is goFLY's service fee refundable?
Generally, no. Our service fee (৳500β৳2,000) covers work already completed. However, we refund it in:
- The problem was caused by our mistake
- Documented medical emergency
- Bereavement cases
- Force majeure events
What if the airline is taking forever with my refund?
We actively follow up on your behalf:
- First reminder at 15 days
- Second reminder at 21 days
- Escalate at 30 days
- Weekly updates to keep you informed
Can my refund go to a different account?
Normally, refunds return to the original payment method. If that's not possible, contact us with an explanation, new account details, and allow an extra 3β5 business days for verification.
The airline cancelled my flight. What should I do?
You're entitled to either a full refund (100%) or rebooking on the next available flight at no extra cost. Contact us immediately β we'll confirm with the airline, process your preferred option, handle all paperwork, and charge zero goFLY fees (airline's fault).
I bought a non-refundable ticket but have an emergency. Any options?
- Medical emergencies: Airlines often make exceptions with a doctor's certificate
- Bereavement: Most airlines offer compassionate consideration
- Travel insurance: May cover your cancellation costs
Contact us immediately with your documentation β we'll advocate with the airline on your behalf.
My visa got rejected. Can I get anything back?
- Embassy fees: Never refundable (goes to government)
- VFS charges: Never refundable
- goFLY service fee: 50% refunded if rejection wasn't your fault
No refunds if rejection resulted from fake documents, incomplete documents, or incorrect information you provided.
I booked a non-refundable hotel but can no longer travel. Options?
- Many hotels allow date changes even on non-refundable rates
- Some permit name changes so someone else can use it
- We may offer goFLY Credit for a future booking
- Travel insurance might cover it
Contact us and we'll negotiate with the hotel to see what's possible.
More questions? Check our FAQ page.
π Contact Us for Refunds
π Get Directions
Before You Contact Us, Have These Ready
- Your booking reference number
- The date you made the booking
- Names of all travelers
- Why you're requesting a refund
- Any supporting documents
- Which refund method you prefer
π Our Commitment to You
Transparency
You'll always know what's refundable before completing your booking. No surprises later.
Speed
We process every request within 24β48 hours. We don't let things sit in a queue.
Fairness
We apply policies consistently, but recognize when compassion matters more than rules.
Communication
You'll never wonder what's happening. We keep you informed throughout the process.
Advocacy
We push airlines and hotels on your behalf. When providers are slow, we escalate.