Novoair Direct Hotline (Banani Head Office)
Line busy? Book via goFLY: 01713-289171About Novoair — Bangladesh’s Domestic Specialist
Novoair (নভোএয়ার) is one of three private airlines in Bangladesh, and the only one that focuses almost exclusively on domestic operations. Established by Tusuka Group in October 2007, Novoair launched commercial flights on January 9, 2013, with two Embraer 145 jets — making it the first Bangladeshi airline to operate that aircraft type.
Today Novoair flies five ATR 72-500 turboprop aircraft (down from seven, after selling two to Nepal’s Yeti Airlines in January 2024). The 72-seater turboprops suit Bangladesh’s short domestic routes — Dhaka to Cox’s Bazar takes just 60 minutes.
What makes Novoair unique: Domestic specialization (perfected before chasing international), the SMILES loyalty program (Bangladesh’s first frequent-flyer program for domestic flights, launched July 2013), multi-cuisine in-flight catering by experienced chefs (rare for short-haul), and a strong on-time record on the weather-prone Cox’s Bazar route.
By Novoair’s seventh anniversary (January 2020), the airline had operated 61,599 flights and carried over 3.33 million passengers — significant for a domestic-only carrier.
Novoair Banani Head Office — Full Details
| Address | House-50, 3rd Floor, Road-11, Block-F, Banani, Dhaka 1213 |
|---|---|
| Hotline | 13603 (3-digit short code) |
| Direct Phones | 09666-722224 · 09638-013603 |
| Reservations Ext | 5100 — 5103 |
| Marketing & Sales Ext | 5115, 5116, 5119, 5120 |
| info@flynovoair.com | |
| Office Hours | Sat–Thu 9 AM–5:30 PM Fri & Sat: CLOSED |
| Website | flynovoair.com |
Tip: Hotline 13603 routes to the same call center as 09666-722224. Peak congestion: 11AM–1PM weekdays.
Novoair All Dhaka Branches (6 locations)
Novoair operates 6 sales offices across Dhaka. সব শাখার একই hotline: 09666-722224 — তারপর extension number দিন।
| Branch | Address | Extension / Mobile |
|---|---|---|
| 1. Banani HQ | House-50, 3rd Floor, Road-11, Block-F, Banani 1213 | Ext: 5100-5103 (Reservations) |
| 2. Banani Branch 2 | House-32, Chandiwala Mansion, 2nd Floor, Road-11, Block-G, Banani | Ext: 5111, 5400-5403 Mobile: 01755-656662 |
| 3. Gulshan-1 | Z Tower, Ground Floor, Plot-4, Road-132, Gulshan 1 | Ext: 5124 Mobile: 01755-656665 |
| 4. Uttara | House-53, Road-18, Sector-3, Uttara, Dhaka 1230 | Ext: 5121 Mobile: 01755-656664 |
| 5. Dhanmondi | Authorized agent (call for current branch) | Ext: 5123 Mobile: 01755-656663 |
| 6. Mohakhali | Near Hazrat Shahjalal International Airport | Ext: 5122 Mobile: 01755-656661 |
Novoair Domestic Routes 2026 — Schedules & Frequencies
Novoair currently operates 25 daily flights from Dhaka to 7 domestic destinations. Kolkata international route is currently suspended.
📌 Schedule changes by season. Cox’s Bazar route increases to 7+ daily flights during winter peak (Nov–Feb). For confirmed live schedule: goFLY 01713-289171.
Novoair Fleet — ATR 72-500 Specifications
ATR 72-500 (the workhorse)
Novoair operates five ATR 72-500 twin-turboprop aircraft (down from seven after selling two to Yeti Airlines in January 2024). The ATR 72-500 is chosen for its short-runway capability, fuel efficiency, and proven reliability in over 65 countries worldwide.
All five ATRs feature priority check-in at Hazrat Shahjalal International Airport, free hot meal on flights over 45 minutes, and ample cargo space — useful for Cox’s Bazar tourist gear.
Novoair Baggage Allowance 2026
| Type | Allowance | Notes |
|---|---|---|
| Checked baggage | 20 kg | 1 piece, max 158 cm (L+W+H) |
| Cabin baggage | 7 kg | 1 piece, max 56×36×23 cm |
| Personal item | Free | Laptop bag / handbag |
| SMILES Gold | +5 kg extra | Total 25 kg checked |
| Excess (at airport) | ৳50/kg | Standard rate |
| Excess (pre-purchased) | ৳35/kg | Online 24h before — 30% saving |
Novoair Ticket Prices Dhaka 2026
Typical fare ranges (all Economy — Novoair has no Business class):
| Route | Economy (one-way) | Notes |
|---|---|---|
| Dhaka → Cox’s Bazar | ৳4,500 – ৳7,500 | Highest Dec–Feb peak |
| Dhaka → Chattogram | ৳3,800 – ৳5,500 | Most stable pricing |
| Dhaka → Sylhet | ৳3,500 – ৳5,000 | Cheaper than Cox’s Bazar |
| Dhaka → Saidpur | ৳4,000 – ৳5,800 | Limited seats — book early |
| Dhaka → Rajshahi | ৳4,200 – ৳5,500 | 1 daily flight |
| Dhaka → Barisal | ৳3,500 – ৳4,800 | Shortest route |
| Dhaka → Jashore | ৳3,800 – ৳5,200 | 1 daily flight |
SMILES — Novoair Loyalty Program
SMILES is Novoair’s frequent-flyer program — Bangladesh’s first-ever loyalty program for domestic flights, launched July 2013.
| Tier | Earn Rate | Key Benefits |
|---|---|---|
| Smiler (entry) | 1 pt per ৳50 | Special offers, waitlist priority |
| Smiler+ | 1.5x points | + Priority check-in, priority boarding |
| Gold Smiler | 2x + bonus | + 5kg extra baggage, dedicated counter |
💡 ~8,500 points = one free Dhaka–Cox’s Bazar one-way ticket. Frequent travelers earn a free flight every 6–8 trips.
📌 Add SMILES number when booking via goFLY too — points still credit.
Novoair Online Services
| Service | Where / How |
|---|---|
| Online Booking | flynovoair.com → Book Flights (or via goFLY) |
| Web Check-in | Opens 24h before departure → Manage Booking → PNR + Last Name |
| Mobile App | “Novoair” on Play Store / App Store |
| Manage Booking | Change flight, add baggage, select seat |
| SMILES Login | flynovoair.com → SMILES → Sign In |
Why Book Novoair via goFLY — IATA #42337956
goFLY Limited is an IATA-certified travel agency (#42337956) with 12+ years of experience and 10,000+ Bangladeshi customers. Same official Novoair fares — added convenience.
| Feature | Novoair Office | goFLY |
|---|---|---|
| Saturday Open? | ❌ Closed Saturday | ✅ Saturday Open 10AM–6PM |
| Payment Methods | Cash, Card | ✅ bKash, Nagad, Card, EMI, Cash |
| Language | English | ✅ বাংলা / English / Hindi |
| SMILES Points | Members only | ✅ Add SMILES # — points credit |
| Group Booking (5+) | Email, wait 24h | ✅ Same-day quote |
| Response Time | Office queue | ✅ E-ticket in 30 min |
| Refund / Date Change | Visit office | ✅ Phone / WhatsApp |
WhatsApp: 01713-289178 | Email: support@goflybd.com
goFLY Office: 1 Shukrabad Road, Motiur Nibash, Dhanmondi, Dhaka 1207 | goFLY Map →
Novoair FAQ — Specific Questions Travelers Ask
Novoair কি এখনো operate করছে? May 2025-এ suspended ছিল না?
হ্যাঁ, Novoair currently operating। May 2-21, 2025 এ aircraft sale-এর জন্য 19 দিন temporary suspension ছিল, কিন্তু May 21 থেকে service পুরোপুরি resumed। এখন 5 ATR-72 aircraft দিয়ে 7 ti domestic route-এ daily 25 ti flight চলছে। For instant booking: goFLY 01713-289171।
Novoair-এর fleet এ এখন কয়টি aircraft আছে?
5 ti ATR 72-500 turboprop। January 2024-এ Novoair 2 ti aircraft Nepal-এর Yeti Airlines-এর কাছে বিক্রি করেছিল (আগে ছিল 7)। প্রত্যেক aircraft 72 জন passenger নিতে পারে।
Saturday-তে Novoair office কেন বন্ধ থাকে?
Bangladesh-এর traditional weekend Friday-Saturday হওয়ায় Novoair সব branch Saturday বন্ধ থাকে। Saturday-তে ticket দরকার হলে goFLY-তে call করুন (Sat–Thu 10AM–6PM): 01713-289171। goFLY Saturday-ও খোলা।
Dhaka–Cox’s Bazar Novoair flight কত সময় লাগে?
1 ঘণ্টা flight time। ATR 72-500 turboprop দিয়ে cruise speed 510 km/h। Novoair daily 5-6 ti flight করে এই route-এ। Booking via goFLY: 30 মিনিটের মধ্যে e-ticket।
SMILES program কীভাবে কাজ করে? Free ticket পেতে কত points লাগে?
SMILES হলো Novoair-এর loyalty program (Bangladesh-এর প্রথম domestic loyalty program, July 2013-এ launch)। প্রত্যেক ৳50 spend-এ 1 point। প্রায় 8,500 points = একটি free Dhaka–Cox’s Bazar one-way ticket।
Novoair কি international flight চালায়? Kolkata route কি বন্ধ?
Dhaka–Kolkata route currently suspended। Novoair June 2024-এ international plan announce করেছিল কিন্তু confirm date নেই। এখন Kolkata যেতে US-Bangla বা IndiGo ব্যবহার করুন। goFLY থেকে compare: 01713-289171।
Novoair baggage 20kg কেন কম? US-Bangla তো 30kg দেয়?
Novoair domestic-only short-haul তাই standard 20 kg। Pre-purchase করুন (৳35/kg, online 24h আগে) — at-airport (৳50/kg)-এর চেয়ে 30% সাশ্রয়। goFLY booking-এ baggage pre-add করতে পারে।
SMILES Gold Smiler কীভাবে হবো?
Generally 12-15 flight per year বা ৳1,50,000+ annual spend। Gold benefit: 5kg extra baggage (total 25kg), priority counter, priority boarding, lounge access।
Novoair flight cancel/refund policy কেমন?
Basic Economy largely non-refundable (only taxes)। Flexi Economy 24h+ আগে cancel: ৳1,500-2,000 fee। 24h-এর কম: no-show, full loss। goFLY refund help করব: 01713-289171।
goFLY থেকে Novoair ticket কিনলে fare কি বেশি?
না — exact same official fare। goFLY IATA-certified (#42337956)। Extra service free: SMILES credit, Saturday booking, bKash/Nagad/EMI, refund support। Call: 01713-289171।
Related Bangladesh Domestic Airlines
- Biman Bangladesh Airlines — National flag carrier
- US-Bangla Airlines — Most international routes among private
- Air Astra — Newest entrant (2022)
- All Airlines Dhaka Offices
