Last updated: October 2025 (BST, GMT+6)
Note: goFLY is an independent agency assisting AirAsia passengers in Bangladesh with fast booking, changes/refunds (per fare rules), and prepaid baggage. For official services, use the AirAsia contacts below.
goFLY Quick Contacts (Priority)
- Call/WhatsApp: 01713‑289171 | 01713‑289177 | 01713‑289178
- Tap to chat: https://wa.me/8801713289171 | https://wa.me/8801713289177 | https://wa.me/8801713289178
- Tap to call: tel:+8801713289171 | tel:+8801713289177 | tel:+8801713289178
- Email: moc.d1762241354bylfo1762241354g@oll1762241354eh1762241354
- Address: 1 Shukrabad Road Motiur Nibash, Beside New Model Degree College, Opposite Metro Shopping Mall, Dhaka 1207
- Google Map: https://maps.app.goo.gl/kA44Gowb9TANqZ2dA
Featured Answer (teaser)
- Dhaka City Office (Address): Total Air Services Ltd (GSA AirAsia), Erectors House (5th Floor), 18 Kemal Ataturk Avenue, Banani C/A, Dhaka‑1213
- Phone (primary): +880 2 222275447 — tel:+8802222275447 — Verified: Oct 2025
- Hours: Saturday–Thursday, 10:00–18:00 (BST); Friday closed
Full tap‑to‑call list, map pin, emails, and baggage help inside. For instant local help, WhatsApp/Call goFLY 01713‑289171/177/178.
বাংলা — দ্রুত প্রশ্নোত্তর (Micro‑FAQ)
- অফিস কোথায়?: Erectors House (5th Floor), 18 Kemal Ataturk Avenue, Banani, Dhaka‑1213 — বিস্তারিত ভিতরে
- ফোন?: +880 2 222275447 — পুরো লিস্ট ভিতরে
- সময়?: শনি–বৃহঃ 10:00–18:00; শুক্রবার বন্ধ (BST)
AirAsia Dhaka City Office — Full Contacts
- Address: Total Air Services Ltd (GSA AirAsia), Erectors House (5th Floor), 18 Kemal Ataturk Avenue, Banani C/A, Dhaka‑1213, Bangladesh
- Phone (landlines): +880 2 222275447 | +880 2 222275448 — tel:+8802222275447 | tel:+8802222275448
- Phone (mobile): +880 1984 555 888 — tel:+8801984555888
- Fax: +880 2 222275449 — tel:+8802222275449
- Emails: moc.d1762241354brial1762241354atot@1762241354ofni1762241354 | moc.d1762241354brial1762241354atot@176224135410noi1762241354tavre1762241354ser1762241354
- Office Hours (BST): Saturday–Thursday 10:00–18:00; Friday Closed
- Google Map (search): https://maps.app.goo.gl/2GxJuSmai837bHPJA
- Local tip: Banani C/A can be busy; carry a photo ID for building entry and allow a few extra minutes at peak times.
Dhaka Contact Card
| Field | Details |
|---|---|
| GSA | Total Air Services Ltd (GSA AirAsia) |
| Office address | Erectors House (5th Floor), 18 Kemal Ataturk Avenue, Banani C/A, Dhaka‑1213 |
| Phones | +880 2 222275447 / 222275448; +880 1984 555 888 — tap: tel:+8802222275447 / 448; mobile above |
| Fax | +880 2 222275449 — tel:+8802222275449 |
| Emails | moc.d1762241354brial1762241354atot@1762241354ofni1762241354 |
| Hours (BST) | Sat–Thu 10:00–18:00; Fri Closed |
| Website | https://www.airasia.com |
| Map | Google search link above |
Airport Help (HSIA)
- Location: Hazrat Shahjalal International Airport (HSIA), Dhaka‑1229
- When to arrive: Counters typically open ~3 hours before departure; low‑cost flights see peak queues near holidays
- Bring: Passport, visa/permit (as applicable), e‑ticket/PNR, and payment card used (if airline asks for verification)
- When to use airport vs office: Same‑day travel issues → airport desk; general sales/changes → office or online
Baggage Help
- Report first: File a PIR (Property Irregularity Report) at HSIA before leaving customs; keep PIR reference and bag tags
- Follow up: Use AirAsia Support/Help Centre via airasia.com or the app; provide PIR reference and contact details
- Allowance & fees: https://www.airasia.com → Flights → Baggage (prepaid options often cost less than airport rates)
Online Services (Fastest)
- Official website: https://www.airasia.com
- Manage booking: Homepage → My bookings / Manage
- Online check‑in & boarding pass: Homepage → Check‑in (web/mobile app preferred)
- Help/Support: Homepage → Support / Chat with AVA
- Note: If a direct URL changes, navigate from the homepage menus for the latest links
goFLY Priority Support (Independent Agency)
- Call/WhatsApp: 01713‑289171 | 01713‑289177 | 01713‑289178
- Tap to chat: https://wa.me/8801713289171 | https://wa.me/8801713289177 | https://wa.me/8801713289178
- Tap to call: tel:+8801713289171 | tel:+8801713289177 | tel:+8801713289178
- Email: moc.d1762241354bylfo1762241354g@oll1762241354eh1762241354
- Office: 1 Shukrabad Road Motiur Nibash, Beside New Model Degree College, Opposite Metro Shopping Mall, Dhaka 1207
- Map: https://maps.app.goo.gl/kA44Gowb9TANqZ2dA
What goFLY can sort quickly:
- Fares & options: Competitive quotes; multi‑airline alternates if timings/prices fit better
- Changes/reissues: Process per fare rules; present valid options before payment
- Add‑ons: Prepaid baggage, seats, meals; special assistance (WCHR/WCHS/WCHC, UMNR)
- Updates: WhatsApp notifications and document checks until departure
Book From Dhaka — 5 Steps + Checklist
- Step 1: Compare on airasia.com; ask goFLY for complex/multi‑city plans
- Step 2: Check fare rules and baggage (weight vs piece, prepaid options)
- Step 3: Enter names exactly as passport; add contact and passport info
- Step 4: Pay securely; save e‑ticket/PNR and receipts
- Step 5: Complete online check‑in; verify visas/transit and baggage allowance
Checklist:
- Passport validity: 6+ months
- Visas/transit: Malaysia/Thailand/Singapore hubs (as routed) and final destination
- Name match: Ticket vs passport (spelling/spacing)
- Baggage: Prepay baggage if needed (cheaper than airport)
- Timing: Reach HSIA 3+ hours before departure
FAQs
- Where is the AirAsia Dhaka office?: Erectors House (5th Floor), 18 Kemal Ataturk Avenue, Banani C/A, Dhaka‑1213 — full contacts above
- What are the Dhaka office numbers?: +880 2 222275447 / 222275448; +880 1984 555 888 — tap‑to‑call inside
- Is there a fax and email?: Fax +880 2 222275449; Emails moc.d1762241354brial1762241354atot@1762241354ofni1762241354, moc.d1762241354brial1762241354atot@176224135410noi1762241354tavre1762241354ser1762241354
- When is the office open?: Saturday–Thursday 10:00–18:00 (BST); Friday closed
- How do I report delayed baggage?: File a PIR at HSIA; follow up via AirAsia Support with your PIR number
Related Airline Office Guides
| Title | URL |
|---|---|
| Malaysia Airlines Dhaka Office | https://goflybd.com/malaysia-airlines-dhaka-office/ |
| Malindo (Batik Air Malaysia) Dhaka Office | https://goflybd.com/malindo-air-dhaka-office/ |
| Thai Airways Dhaka Office | https://goflybd.com/thai-airways-dhaka-office/ |
| Biman Bangladesh Airlines Sales Office | https://goflybd.com/biman-bangladesh-airlines-sales-office/ |
| IndiGo Airlines Dhaka Office | https://goflybd.com/indigo-airlines-dhaka-office/ |
| Singapore Airlines Dhaka Office | https://goflybd.com/singapore-airlines-dhaka-office/ |
| Emirates Dhaka Office | https://goflybd.com/emirates-airlines-dhaka-office/ |
| Qatar Airways Dhaka Office | https://goflybd.com/qatar-airways-dhaka-office/ |







