Last updated: September 2025 (BST, GMT+6)
Note: goFLY is an independent agency providing priority support for Malaysia Airlines (MH) passengers in Bangladesh. For official services, use Malaysia Airlines’ channels listed below.
goFLY Call/WhatsApp: 01713‑289171, 01713‑289177, 01713‑289178 — tap to chat: wa.me/8801713289171 | wa.me/8801713289177 | wa.me/8801713289178 — tap to call: tel:+8801713289171 | tel:+8801713289177 | tel:+8801713289178
At a glance (Dhaka → Malaysia Airlines)
- City office (Dhaka): Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212
- City phone: 01844‑509185 — tel:+8801844509185
- Hours (BST): Sun–Thu 09:00–17:30; Fri–Sat 09:00–12:30
- Primary contact (Global 24/7): +60 3 7843 3000 — tel:+60378433000
- Airport help: HSIA (Dhaka) counters on operating days; arrive 3+ hours early
- Fastest fixes: Manage Booking + Online Check‑In on malaysiaairlines.com; goFLY can process local reissues/add‑ons
- বাংলা সহায়তা: goFLY এ ইংরেজি/বাংলা — দ্রুত কোট, তারিখ পরিবর্তন, প্রিপেইড ব্যাগেজ
Featured answer
Need Malaysia Airlines’ Dhaka office? Visit Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212. Phone: 01844‑509185 (tel:+8801844509185). Hours (BST): Sun–Thu 09:00–17:30; Fri–Sat 09:00–12:30. For 24/7, call the Global Contact Centre +60 3 7843 3000. For instant local booking/changes via goFLY, WhatsApp/Call 01713‑289171/177/178.
- Alt snippet (short): Malaysia Airlines Dhaka office — Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212. Phone 01844‑509185; hours Sun–Thu 09:00–17:30, Fri–Sat 09:00–12:30. 24/7 support: +60 3 7843 3000. goFLY: 01713‑289171/177/178.
Quick Contacts
- Malaysia Airlines Dhaka Office (GSA): 01844‑509185 — tel:+8801844509185
- Address: Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212
- Malaysia Airlines Website: https://www.malaysiaairlines.com
- Malaysia Airlines Global Contact Centre: +60 3 7843 3000 — tel:+60378433000
- goFLY Call/WhatsApp: 01713‑289171, 01713‑289177, 01713‑289178
- Tap to chat: wa.me/8801713289171 | wa.me/8801713289177 | wa.me/8801713289178
- Tap to call: tel:+8801713289171 | tel:+8801713289177 | tel:+8801713289178
- goFLY Email: [email protected] (mailto:[email protected])
- goFLY Address: 1 Shukrabad Road Motiur Nibash, Beside New Model Degree College Opposite of Metro Shopping Mall, Dhaka 1207
- goFLY Google Map: https://maps.app.goo.gl/kA44Gowb9TANqZ2dA
City Office (Dhaka) — Address, Phone, Hours
- Address: Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212, Bangladesh
- Phone: 01844‑509185 — tel:+8801844509185
- Working Hours (BST): Sunday–Thursday 09:00–17:30; Friday–Saturday 09:00–12:30
Tip: Hours/desk staffing may adjust around holidays—call before visiting.
Malaysia Airlines — Dhaka touchpoints
City‑office representation is GSA‑managed in Bangladesh. Details current as of September 2025.
Service snapshot
| Field | Details |
|---|---|
| City office | Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212 |
| City phone | 01844‑509185 — tel:+8801844509185 |
| Hours (BST) | Sun–Thu 09:00–17:30; Fri–Sat 09:00–12:30 |
| Primary contact | +60 3 7843 3000 (24/7 Global Contact Centre) — tel:+60378433000 |
| Website | https://www.malaysiaairlines.com |
| Airport | HSIA (Dhaka‑1229); MH counters operate on flight days |
| Maps | HSIA: https://maps.app.goo.gl/6Cju3vz2KmoQKvAQA |
Dhaka Airport Services (HSIA) — Malaysia Airlines counter
- Location: Hazrat Shahjalal International Airport (HSIA), Dhaka‑1229
- Google Map: https://maps.app.goo.gl/6Cju3vz2KmoQKvAQA
- Guidance: Check‑in opens ~3 hours before departure. Carry passport, e‑ticket/PNR, visas, and any required documents.
- Same‑day issues: See airport counter staff or call +60 3 7843 3000.
Airport desk
| Field | Details |
|---|---|
| Location | HSIA, Dhaka‑1229 |
| Operations | On Malaysia Airlines operating days |
| Tip | Arrive 3+ hours early; complete online check‑in |
Cargo (MASkargo)
- Website: https://www.maskargo.com
- Station: DAC (Dhaka). Use MASkargo “Contact Us” to route queries to the DAC station for rates/schedules.
Cargo
| Field | Details |
|---|---|
| Carrier | MASkargo (Malaysia Airlines) |
| Station | DAC — Dhaka |
| Contact | Via MASkargo website |
Baggage help
- Baggage information: https://www.malaysiaairlines.com/my/en/plan-your-trip/baggage.html
- Report/track: Create a PIR (Property Irregularity Report) at the airport for delayed/damaged bags; follow up via the MH Baggage page with your reference number
- Hotline (general): +60 3 7843 3000 — tel:+60378433000
Pro tip: Routes may use weight or piece concept. Always confirm in Manage Booking and your e‑ticket.
goFLY Ticketing Assistance (Independent Agency)
- Call/WhatsApp: 01713‑289171, 01713‑289177, 01713‑289178
- Tap to chat: wa.me/8801713289171 | wa.me/8801713289177 | wa.me/8801713289178
- Tap to call: tel:+8801713289171 | tel:+8801713289177 | tel:+8801713289178
- Email: [email protected] (mailto:[email protected])
- Address: 1 Shukrabad Road Motiur Nibash, Beside New Model Degree College Opposite of Metro Shopping Mall, Dhaka 1207
- Google Map: https://maps.app.goo.gl/kA44Gowb9TANqZ2dA
What goFLY does (Bangladesh‑first support):
- Rapid quotes: Competitive fares, multi‑airline options when MH isn’t optimal
- Changes/reissues: Process per fare rules; compare valid alternatives before you pay
- Add‑ons: Prepaid baggage, seats, meals, and special assistance (WCHR/WCHS/WCHC, UMNR)
- Follow‑through: Ticket status checks, reminders, and WhatsApp updates
Online services (fastest resolution)
- Manage Booking: https://www.malaysiaairlines.com/my/en/plan-your-trip/manage/booking.html
- Online Check‑In: https://www.malaysiaairlines.com/my/en/plan-your-trip/check-in.html
- Baggage Info: https://www.malaysiaairlines.com/my/en/plan-your-trip/baggage.html
- Contact/Help: https://www.malaysiaairlines.com/my/en/help.html
Note: Deep links change periodically; if a page moves, navigate from the homepage menus.
Book from Dhaka: 5 steps + checklist
Steps
- Compare fares: malaysiaairlines.com; for multi‑city or mixed carriers, ask goFLY.
- Read rules: Change/refund terms and baggage concept differ by route.
- Enter details: Names exactly as passport; add email/phone and passport info.
- Pay & save: Keep PNR/e‑ticket and payment receipt.
- Pre‑travel: Online check‑in, baggage confirmation, visas/permits verified.
Checklist (carry‑on planning)
- Passport validity: 6+ months from travel date
- Visas/transit: Malaysia/KUL transit and final destination requirements
- Name match: Ticket vs passport accents/spaces
- Baggage: Allowance confirmed; prepay excess if needed
- Timing: Airport arrival 3+ hours before departure
Real‑world tips for Dhaka flyers
- Connecting at KUL: Follow MH/KLIA signage; allow generous time for immigration/security on peak days.
- Peak seasons: Seats fill early around Eid/summer—lock fares and seats in advance.
- After‑hours help: Website and Global Contact Centre operate 24/7; goFLY can queue reissues next business window.
FAQs
Q: Where is the Malaysia Airlines Dhaka office?
A: Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212. Phone: 01844‑509185 (tel:+8801844509185). Hours (BST): Sun–Thu 09:00–17:30; Fri–Sat 09:00–12:30. Use the Google Map in Quick Contacts.
Q: What’s the fastest way to change or add baggage?
A: Use Manage Booking first for date/time changes and prepaid baggage. If you prefer local processing and WhatsApp updates, contact goFLY (01713‑289171/177/178).
Q: When should I arrive at the airport?
A: Be at HSIA 3+ hours before departure. Complete online check‑in and have documents ready to avoid queues.
Q: How do I report delayed baggage?
A: File a PIR at the airport before leaving customs. Track and follow up via MH’s Baggage page with your PIR reference.
Q: Can I reissue my ticket in Bangladesh?
A: Yes, subject to fare rules and availability. goFLY can help compare valid options and complete the reissue.
Bengali Mini‑FAQ (বাংলায়)
প্রশ্ন: ঢাকায় Malaysia Airlines অফিস কোথায়?
উত্তর: Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212. ফোন: 01844‑509185. সময়: রবিবার–বৃহস্পতিবার 09:00–17:30; শুক্রবার–শনিবার 09:00–12:30 (BST)।
প্রশ্ন: টিকিট পরিবর্তন বা ব্যাগেজ অ্যাড করার দ্রুত উপায়?
উত্তর: Manage Booking ব্যবহার করুন। চাইলে স্থানীয়ভাবে goFLY (01713‑289171/177/178)‑এ WhatsApp দিন।
প্রশ্ন: এয়ারপোর্টে কবে পৌঁছাবো?
উত্তর: আন্তর্জাতিক ফ্লাইটের ৩+ ঘণ্টা আগে HSIA‑তে পৌঁছান এবং অনলাইন চেক‑ইন করে নিন।
Related airline office guides
| Title | URL |
|---|---|
| Singapore Airlines Dhaka Office | https://goflybd.com/singapore-airlines-dhaka-office/ |
| Thai Airways Dhaka Office | https://goflybd.com/thai-airways-dhaka-office/ |
| AirAsia Dhaka Office | https://goflybd.com/airasia-dhaka-office/ |
| Malindo (Batik Air Malaysia) Dhaka Office | https://goflybd.com/malindo-air-dhaka-office/ |
| Biman Bangladesh Airlines Sales Office | https://goflybd.com/biman-bangladesh-airlines-sales-office/ |
| Qatar Airways Dhaka Office | https://goflybd.com/qatar-airways-dhaka-office/ |
| Emirates Airlines Dhaka Office | https://goflybd.com/emirates-airlines-dhaka-office/ |
| Cathay Pacific Dhaka Office | https://goflybd.com/cathay-pacific-dhaka-office/ |
(7) Comments
Hi ,
Can you please inform do you provide Malaysia visit visa for three months.
Note : My younger brother working in Malaysia Kualalampur. Now he wants to carry his wife for three months.
Whats are the documents require for that.
Best Regards .
Nazir Hossain
Mobile : +88 0185 81 09 798
Dear Sir/Madam.
We bought ticket for my mother to travel Australia. She is a Bangladeshi national. At the moment the Australian government restricted travel for foreigner. that means she cant travel to Australia. Its not her fault.
Could you advice me how do we get refund our money?
Kind Regards
Mohammed S Khan
Malaysia Airlines
01844-509185
A K M Jahangir and Hose Ara Begum Residents of Australia arrived on 21 November2019 and scheduled date of return to Melbourne on 6 th May 2020 by Malaysia Airlines . But due to covid19 flights we are struckupatDhak, Banglades. Now we want to return to Melbourne by Malaysia Airlines next available charter plane/ flight.
i have ticket to visit malaysia. it has been open due to corona. now i want to re-issue it for december-2020 how?
Dear Concern,
I am in Urgent need of the Head of Bangalesh’s Territory’s contact details i.e.
Name with designation, e.mail id, whatsapp no. and telephone/mobile No.
Thanks and looking forward to hearing.
Errol Gomes
Managing Partner,
Al-Siraj Travels
Chittagong
Mbl – 01715612300
Hi I have booked with Malaysian Airlines three consecutive booking to go to Melbourne. All are cancelled. Now after some interval i have 4th booking on 8th July. I need to go immediately due to my health conditions and my family members. I am away from my family more than a year. please help me to unite with my family.
Comments are closed.