🚀 Need Malaysia Airlines Help? Contact goFLY
Faster than queues — bookings, changes, baggage add-ons, all via WhatsApp
📞 Call/WhatsApp: 01713-289171 | 01713-289177 | 01713-289178
💬 WhatsApp: wa.me/8801713289171 | wa.me/8801713289177 | wa.me/8801713289178
📧 Email: hello@goflybd.com
📍 Office: 1 Shukrabad Road, Dhanmondi, Dhaka 1207 | Directions →
✅ IATA #42337956 | Bengali/English Support | bKash/Nagad/Card | Compare with AirAsia/Malindo
✈️ Malaysia Airlines Dhaka — At a Glance
| goFLY Booking | 01713-289171 | 01713-289177 | 01713-289178 |
| City Office | Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212 |
| Phone | 01844-509185 |
| Hours (BST) | Sun–Thu 09:00–17:30 | Fri–Sat 09:00–12:30 |
| Global 24/7 | +60 3 7843 3000 |
| Website | malaysiaairlines.com |
বাংলায় সহায়তা
goFLY: ০১৭১৩-২৮৯১৭১ | ০১৭১৩-২৮৯১৭৭ | ০১৭১৩-২৮৯১৭৮ — দ্রুত কোট, তারিখ পরিবর্তন, প্রিপেইড ব্যাগেজ
অফিস: Concord Silvy Height’s, প্লট ১১এ (৪র্থ তলা), নর্থ গুলশান এভিনিউ, ঢাকা ১২১২
ফোন: ০১৮৪৪-৫০৯১৮৫
সময়: রবি–বৃহঃ সকাল ৯টা – বিকাল ৫:৩০ | শুক্র–শনি সকাল ৯টা – দুপুর ১২:৩০
২৪/৭ গ্লোবাল: +৬০ ৩ ৭৮৪৩ ৩০০০
Dhaka City Office — Full Details
Malaysia Airlines’ city-office representation in Bangladesh is GSA-managed. This is where you go for ticket-related matters, reissues, and special requests.
| Detail | Information |
|---|---|
| Address | Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212, Bangladesh |
| Phone | 01844-509185 |
| Website | malaysiaairlines.com |
Working Hours
| Day | Hours |
|---|---|
| Sunday – Thursday | 09:00 AM – 5:30 PM |
| Friday – Saturday | 09:00 AM – 12:30 PM |
💡 Tip: Hours and desk staffing may adjust around holidays — call before visiting during Eid or public holidays.
Global Contact Centre (24/7)
For after-hours support or urgent matters:
Phone: +60 3 7843 3000 (Malaysia, operates 24/7)
Airport Counter at HSIA
| Detail | Information |
|---|---|
| Location | Hazrat Shahjalal International Airport (HSIA), Dhaka-1229 |
| Operations | On Malaysia Airlines flight days |
| Check-in Opens | ~3 hours before departure |
| Map | HSIA Location → |
What to Bring
- 📕 Passport (6+ months validity)
- 🎫 E-ticket/PNR confirmation
- 📄 Malaysia visa (if applicable)
- 📋 Any required health documents
Same-Day Issues
For urgent matters on travel day, see airport counter staff or call Global Contact Centre: +60 3 7843 3000
Online Self-Service Options
Many tasks can be done faster online than visiting the office.
| Service | Link |
|---|---|
| Manage Booking | Manage Booking → |
| Online Check-in | Check-in → |
| Baggage Info | Baggage → |
| Help/Contact | Help → |
Note: Deep links may change. If a page moves, navigate from the homepage menus.
About Malaysia Airlines
Malaysia Airlines (MH) is the flag carrier of Malaysia, operating from its main hub at Kuala Lumpur International Airport (KUL). A member of the oneworld alliance, it offers full-service experience on domestic and international routes.
| Fact | Detail |
|---|---|
| Founded | 1947 (as Malayan Airways) |
| Headquarters | Kuala Lumpur, Malaysia |
| Main Hub | Kuala Lumpur International Airport (KUL) |
| Alliance | oneworld |
| Destinations | 60+ worldwide |
| Fleet | 80+ aircraft (A330, A350, B737) |
| Type | Full-service carrier |
| From Dhaka | Kuala Lumpur (KUL) direct |
Why Choose Malaysia Airlines?
- 🍽️ Full-service: Meals, baggage, entertainment included
- 🌏 KUL Hub: Excellent connections to Australia, Asia, Europe
- 🏆 oneworld partner: Earn/redeem miles across alliance
- 💺 Comfort: Better seat pitch than LCCs
- 🎖️ Hospitality: Malaysian hospitality renowned worldwide
Dhaka–Malaysia Routes
Direct Service
| Route | From | To | Flight Time |
|---|---|---|---|
| Dhaka → Kuala Lumpur | DAC | KUL | ~4h 15m |
Popular Connections via KUL
| Destination | Total Time | Popular For |
|---|---|---|
| 🇦🇺 Sydney/Melbourne | 12-14 hours | Students, immigration |
| 🇬🇧 London | 16-18 hours | Students, diaspora |
| 🇯🇵 Tokyo | 10-12 hours | Tourism, business |
| 🇮🇩 Jakarta/Bali | 6-8 hours | Tourism, honeymoon |
| 🇳🇿 Auckland | 15-17 hours | Immigration, students |
| 🇮🇳 Delhi/Mumbai | 7-9 hours | Business, tourism |
Malaysia Airlines vs AirAsia (Same Route)
| Feature | Malaysia Airlines | AirAsia |
|---|---|---|
| Type | Full-service | Low-cost |
| Meals | Included | Paid add-on |
| Checked Baggage | Included (25-30kg) | Paid add-on |
| Seat Pitch | Wider | Standard LCC |
| Entertainment | In-flight screens | None/App only |
| Price | Higher base | Lower base |
Need help choosing? Contact goFLY — we compare both and recommend based on your needs: 01713-289171
Baggage Allowance
Malaysia Airlines uses both weight and piece concept depending on route.
Cabin Baggage
| Class | Pieces | Weight |
|---|---|---|
| Economy | 1 | 7 kg |
| Business | 2 | 7 kg each |
Plus one laptop bag/handbag (under seat).
Checked Baggage (Typical)
| Route/Fare | Economy | Business |
|---|---|---|
| Dhaka–KUL (Weight) | 25-30 kg | 40 kg |
| KUL–Americas (Piece) | 2 × 23 kg | 2 × 32 kg |
| KUL–Australia (Weight) | 30 kg | 40 kg |
Important: Exact allowance varies by fare type. Always confirm in Manage Booking and your e-ticket.
Excess Baggage
- 💰 Prepay online for lower rates
- 💰 Airport counter charges more
- 📦 Purchase via Manage Booking
Baggage Issues
- Delayed/Damaged: File PIR at airport before leaving customs
- Track: Use MH Baggage page with PIR reference
- Hotline: +60 3 7843 3000
Official info: MH Baggage Page →
How to Book — 5 Steps
- Compare fares: Check malaysiaairlines.com; for multi-city or mixed carriers, ask goFLY
- Read rules: Change/refund terms and baggage concept differ by route
- Enter details: Names exactly as passport; add email/phone and passport info
- Pay & save: Keep PNR/e-ticket and payment receipt
- Pre-travel: Online check-in, baggage confirmation, visas verified
Pre-Booking Checklist
- ☑️ Passport validity: 6+ months from travel
- ☑️ Visas: Malaysia (if staying) + final destination
- ☑️ Name match: Ticket vs passport (accents/spaces)
- ☑️ Baggage: Allowance confirmed; prepay excess if needed
- ☑️ Timing: Arrive HSIA 3+ hours early
Connecting at Kuala Lumpur (KUL)
Transit Tips
- ✈️ Follow MH/KLIA signage: Clear directions to connections
- ⏱️ Allow generous time: Immigration/security can be slow on peak days
- 🛃 Transit without visa: If staying airside and connecting same day (varies by nationality)
- 🏨 Long layover: Airside transit hotels available
Minimum Connection Time
| Connection Type | Recommended |
|---|---|
| Domestic to Domestic | 60 minutes |
| International to International | 90 minutes |
| International to Domestic | 120 minutes |
Missed connection due to MH delay? If both flights on same booking, airline will rebook you.
Enrich — Frequent Flyer Program
Malaysia Airlines’ loyalty program is called Enrich. Free to join, earn miles on MH and oneworld partner flights.
Membership Tiers
| Tier | Benefits |
|---|---|
| Blue | Earn miles, basic redemptions |
| Silver | Priority check-in, extra baggage |
| Gold | Lounge access, priority boarding |
| Platinum | Premium lounge, upgrades, concierge |
Earning & Redeeming
- ✈️ Malaysia Airlines flights
- ✈️ oneworld partners (Qantas, BA, Cathay, etc.)
- 🏨 Partner hotels
- 🚗 Car rentals
- 💳 Credit card partners
Redeem For
- 🎫 Award flights
- ⬆️ Cabin upgrades
- 🧳 Extra baggage
- 🏨 Hotel stays
Join at: malaysiaairlines.com → Enrich
Malaysia Visa Information
Bangladeshi passport holders require a visa to enter Malaysia.
Visa Types
| Type | Purpose | Duration |
|---|---|---|
| eVISA/eNTRI | Tourism | Up to 30 days |
| Social Visit | Family/friends | Up to 30-90 days |
| Work Visa | Employment | Varies |
| Student Visa | Study | Course duration |
Transit Without Visa
If staying airside at KLIA and connecting within 24 hours, transit visa may not be required. Confirm based on your nationality and routing.
Application
Apply through VFS Global or Malaysia High Commission in Dhaka.
Detailed Guide: Malaysia Visa from Bangladesh →
MASkargo — Cargo Services
| Detail | Information |
|---|---|
| Carrier | MASkargo (Malaysia Airlines) |
| Station | DAC — Dhaka |
| Website | maskargo.com |
| Contact | Via MASkargo website “Contact Us” |
For cargo rates and schedules, route queries to DAC station through the MASkargo website.
Why Book Through goFLY
| Factor | MH Office | goFLY |
|---|---|---|
| Location | Gulshan | Phone/WhatsApp |
| Travel needed | Yes | No |
| Hours | 9 AM – 5:30 PM | 10 AM – 10 PM daily |
| Weekend | Half day Fri-Sat | Full availability |
| Price | Official rate | Same official rate |
| Compare airlines | MH only | MH + AirAsia + Malindo |
| Payment | Cash, card | bKash, Nagad, bank, card |
| Language | English | Bengali + English |
What goFLY Handles
- ✅ Rapid quotes — competitive fares
- ✅ Multi-airline comparison (MH vs AirAsia vs Malindo)
- ✅ Changes/reissues per fare rules
- ✅ Prepaid baggage, seats, meals
- ✅ Special assistance (wheelchair, UMNR)
- ✅ WhatsApp updates and reminders
- ✅ Visa itinerary for applications
goFLY Credentials
| Certification | Number |
|---|---|
| IATA Accreditation | 42337956 |
| ATAB Membership | 4298 |
| Google Rating | 4.8/5 (431+ reviews) |
| Operating Since | October 2017 |
Frequently Asked Questions
Where is Malaysia Airlines Dhaka office?
Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212. Phone: 01844-509185
What are the office hours?
Sun–Thu: 9 AM – 5:30 PM | Fri–Sat: 9 AM – 12:30 PM
Is there 24/7 support?
Yes, Global Contact Centre: +60 3 7843 3000 (operates 24/7 from Malaysia)
What’s the fastest way to change ticket or add baggage?
Use Manage Booking at malaysiaairlines.com. For local processing with WhatsApp updates, contact goFLY: 01713-289171 | 01713-289177 | 01713-289178
When should I arrive at airport?
3+ hours before departure. Complete online check-in beforehand.
How do I report delayed baggage?
File PIR at airport before leaving customs. Track via MH Baggage page with PIR reference.
Can I reissue ticket in Bangladesh?
Yes, subject to fare rules. goFLY can compare options and complete reissue.
Does Malaysia Airlines include baggage?
Yes, full-service carrier. Economy typically includes 25-30kg checked. Confirm on your ticket.
Do I need Malaysia visa?
Yes for Bangladeshi passport. Apply via VFS or embassy. Transit without visa possible if staying airside.
Malaysia Airlines vs AirAsia?
MH is full-service (meals, baggage included). AirAsia is LCC (pay for add-ons). Contact goFLY to compare.
বাংলায় বিস্তারিত
goFLY যোগাযোগ
ফোন/WhatsApp: ০১৭১৩-২৮৯১৭১ | ০১৭১৩-২৮৯১৭৭ | ০১৭১৩-২৮৯১৭৮
ইমেইল: hello@goflybd.com
অফিস: ১ শুক্রাবাদ রোড, ধানমন্ডি, ঢাকা ১২০৭
কেন goFLY?
- ✅ MH + AirAsia + Malindo তুলনা
- ✅ বাংলায় সেবা
- ✅ বিকাশ, নগদ, ক্যাশ
- ✅ সকাল ১০টা – রাত ১০টা
- ✅ উইকেন্ডেও পূর্ণ সেবা
Malaysia Airlines ঢাকা অফিস
ঠিকানা: Concord Silvy Height’s, প্লট ১১এ (৪র্থ তলা), নর্থ গুলশান এভিনিউ, ঢাকা ১২১২
ফোন: ০১৮৪৪-৫০৯১৮৫
সময়: রবি–বৃহঃ ৯:০০–১৭:৩০ | শুক্র–শনি ৯:০০–১২:৩০
২৪/৭ গ্লোবাল: +৬০ ৩ ৭৮৪৩ ৩০০০
রুট
ঢাকা থেকে সরাসরি কুয়ালালামপুর (KUL)। KUL থেকে অস্ট্রেলিয়া, লন্ডন, জাপান, ইন্দোনেশিয়া সহ অনেক গন্তব্যে কানেকশন।
ব্যাগেজ
- কেবিন: ৭ কেজি
- চেক-ইন (ইকোনমি): ২৫-৩০ কেজি
- বিজনেস: ৪০ কেজি
মালয়েশিয়া ভিসা
বাংলাদেশী পাসপোর্টে মালয়েশিয়া ভিসা লাগবে। VFS বা দূতাবাস থেকে আবেদন করুন।
বিস্তারিত গাইড →
Summary & Contacts
goFLY Priority Booking
Call/WhatsApp: 01713-289171 | 01713-289177 | 01713-289178
WhatsApp: wa.me/8801713289171 | wa.me/8801713289177 | wa.me/8801713289178
Email: hello@goflybd.com
Office: 1 Shukrabad Road, Dhanmondi, Dhaka 1207
Hours: 10 AM – 10 PM Daily
IATA: #42337956
Malaysia Airlines Official (Dhaka)
Address: Concord Silvy Height’s, Plot 11A (4th Floor), North Gulshan Ave, Dhaka 1212
Phone: 01844-509185
Hours: Sun–Thu 9AM–5:30PM | Fri–Sat 9AM–12:30PM
Global 24/7: +60 3 7843 3000
Website: malaysiaairlines.com
✈️ Book Malaysia Airlines — Full-Service to KL & Beyond
Meals & baggage included • oneworld connections • Compare with AirAsia/Malindo
Call 01713-289171 💬 WhatsApp Now
⭐ IATA #42337956 | 4.8★ from 431+ Reviews | Serving travelers since 2017
Published by goFLY Limited. For official Malaysia Airlines policies: 01844-509185 | malaysiaairlines.com
Hi ,
Can you please inform do you provide Malaysia visit visa for three months.
Note : My younger brother working in Malaysia Kualalampur. Now he wants to carry his wife for three months.
Whats are the documents require for that.
Best Regards .
Nazir Hossain
Mobile : +88 0185 81 09 798
Dear Sir/Madam.
We bought ticket for my mother to travel Australia. She is a Bangladeshi national. At the moment the Australian government restricted travel for foreigner. that means she cant travel to Australia. Its not her fault.
Could you advice me how do we get refund our money?
Kind Regards
Mohammed S Khan
Malaysia Airlines
01844-509185
A K M Jahangir and Hose Ara Begum Residents of Australia arrived on 21 November2019 and scheduled date of return to Melbourne on 6 th May 2020 by Malaysia Airlines . But due to covid19 flights we are struckupatDhak, Banglades. Now we want to return to Melbourne by Malaysia Airlines next available charter plane/ flight.
i have ticket to visit malaysia. it has been open due to corona. now i want to re-issue it for december-2020 how?
Dear Concern,
I am in Urgent need of the Head of Bangalesh’s Territory’s contact details i.e.
Name with designation, e.mail id, whatsapp no. and telephone/mobile No.
Thanks and looking forward to hearing.
Errol Gomes
Managing Partner,
Al-Siraj Travels
Chittagong
Mbl – 01715612300
Hi I have booked with Malaysian Airlines three consecutive booking to go to Melbourne. All are cancelled. Now after some interval i have 4th booking on 8th July. I need to go immediately due to my health conditions and my family members. I am away from my family more than a year. please help me to unite with my family.