Written by Mahabub Alam Razu, Founder & Managing Director, goFLY Limited (12+ years in Bangladesh travel industry) | Last Updated: March 2026
IATA #42337956 | ATAB #4298 | Civil Aviation #0007726 | RJSC C-156940/2019 | 4.8★ Google Rating (463+ reviews) | 10,000+ customers served since 2017
goFLY Limited is a licensed, IATA-accredited travel agency based in Dhanmondi, Dhaka, Bangladesh. Since , we have been helping Bangladeshi travelers with air ticketing, visa processing, tour packages, and Umrah — with a 70% repeat customer rate that reflects consistent, honest service. Every credential listed on this page is independently verifiable with the issuing authority.
Our Story — How & Why goFLY Started
goFLY Limited was founded on , by Mahabub Alam Razu, a travel industry professional with over 12 years of experience in airlines, ticketing, and visa operations across Bangladesh.
The agency was built on a single principle: travelers in Bangladesh deserve the same transparency and reliability that international travelers expect.
The Problem We Set Out to Solve
Before goFLY — and still today — the travel agency market in Dhaka is plagued by three recurring problems:
- Hidden charges: Agencies quote one price, then add “processing fees,” “hold charges,” and “service fees” at the last minute — sometimes ৳5,000–10,000 extra.
- No accountability on visas: Agencies accept every visa application regardless of approval probability, collect fees upfront, and take no responsibility when applications are rejected.
- Unreachable when it matters: Flight cancelled at midnight? Visa delayed 48 hours before departure? Most agencies are unreachable outside office hours.
goFLY was established as the alternative to all three.
From 2017 to Today
From a small office in Dhanmondi with 3 staff members in 2017, goFLY has grown to an 11-person team handling flights, visas, tours, and Umrah for 10,000+ customers. 70% of those customers return for their next trip — a metric we track internally and consider our most important performance indicator.
In 2019, the company officially registered as goFLY Limited under RJSC (Certificate No. C-156940/2019), adding corporate legal structure to its existing IATA and Civil Aviation authorizations.
Verified Credentials & How to Check Them
goFLY holds all certifications required to operate as a full-service travel agency in Bangladesh. Every credential below is independently verifiable — we include verification methods so you don’t have to take our word for it:
| Certification | Issuing Body | Number | How to Verify |
|---|---|---|---|
| IATA Accreditation | International Air Transport Association | 42337956 | Search on IATA’s official agency directory or call IATA’s regional office |
| ATAB Membership | Association of Travel Agents of Bangladesh | 4298 | Contact ATAB directly: 02-8802095 or visit atab.org.bd |
| Civil Aviation License | Civil Aviation Authority of Bangladesh (CAAB) | 0007726 | Verify with CAAB at 02-8901641 |
| Company Registration | Registrar of Joint Stock Companies (RJSC) | C-156940/2019 | Search on roc.gov.bd |
| Trade License | Dhaka South City Corporation (DSCC) | TRAD/DSCC/302442/2019 | Available for inspection at our Dhanmondi office |
| TIN Certificate | National Board of Revenue (NBR) | 112598502588 | Available upon request for corporate clients |
Why IATA Accreditation Matters to You
The IATA accreditation (#42337956) means goFLY issues tickets directly through airline Global Distribution Systems (GDS) — Amadeus, Galileo, and Sabre. This matters for three practical reasons:
- You pay the actual airline fare — not a reseller’s marked-up price. Sub-agents add ৳1,000–5,000 in hidden margins.
- Your ticket is issued faster — no waiting for a sub-agent to request issuance from their parent agency.
- Refunds and changes go directly through goFLY — no intermediary delays. During COVID-19, goFLY processed all refunds directly with airlines while many sub-agents couldn’t get their parent agencies to respond.
Only ~15% of travel agencies in Bangladesh hold direct IATA accreditation. The rest operate as sub-agents under someone else’s IATA number.
The Team Behind goFLY
goFLY operates with 11 full-time staff members across ticketing, visa processing, tour operations, corporate travel, and administration. Below are the core team members who handle client-facing services — with full names and direct contact numbers:
| Name | Role & Experience | Specialization | Direct Contact |
|---|---|---|---|
| Mahabub Alam Razu | Founder & Managing Director — 12+ years in travel industry | Strategic operations, corporate partnerships, complex multi-country itineraries, group tours | 09639-203090 |
| Bangir Hossain (Bablu) | General Manager & Senior Visa Expert — 10+ years in visa processing | Schengen, UK, USA, Canada — 3,000+ visas processed, 95% success rate | 01713-289175 / 01713-289170 |
| Moriam Sultana Methela | Director & Senior Reservation Specialist — founding team member, 8+ years with goFLY | International flight reservations, emergency rebookings, complex ticket management | 01713-289171 |
| Afroza Akter Mimi | Reservation Officer — 4+ years with goFLY | Customer relations, domestic flights, hotel coordination | 01713-289177 |
| Rafayet Islam Rafa | Reservation & Operations Officer — 3+ years with goFLY | Tour package coordination, Umrah logistics, first-time traveler support | 01713-289178 |
Department-Wise Contact Numbers
| Department | Phone | |
|---|---|---|
| ✈️ Flights & Tickets | 01713-289171, 01713-289177, 01713-289178 | ticket@goflybd.com |
| 🛂 Visa Services | 01713-289175, 01713-289170 | visa@goflybd.com |
| 🌴 Tour Packages | 01713-289173 | tour@goflybd.com |
| 🕋 Umrah & Hajj | 01713-289170 | umrah@goflybd.com |
| 💼 B2B & Corporate | 01713-289170 | b2b@goflybd.com |
| 📞 General Support | 09639-203090 | support@goflybd.com |
How Our Team Works Differently
- Dedicated visa expert review: Every visa application is reviewed by a specialized visa officer before submission — not a generalist, not a junior officer.
- Named accountability: When you work with goFLY, you know exactly who is handling your file. If something goes wrong, you have a direct number to call.
- Team stability: Three of our five client-facing officers have been with goFLY since 2017–2019. Low staff turnover means institutional knowledge stays with the team.
Key Milestones (2017–2026)
| Year | Milestone |
|---|---|
| 2017 | Founded . IATA accreditation obtained within the first year of operation. |
| 2018 | ATAB membership (#4298) secured. Joined the formal trade body for Bangladesh travel agents. |
| 2019 | Registered as a limited company under RJSC (C-156940/2019). Trade License (TRAD/DSCC/302442/2019) obtained from Dhaka South City Corporation. |
| 2020–2021 | Maintained full operations through COVID-19. Processed refunds and reissuances for every affected customer with zero unresolved disputes. |
| 2022 | Expanded team to 11 members. Added dedicated tour operations desk. Launched SSLCOMMERZ-powered EMI facility with 30+ partner banks. |
| 2023 | Reached 10,000+ customers served. Google rating reached 4.8★ with 300+ verified reviews. Launched 143+ tour packages across 10 destinations. |
| 2024 | Declined 50+ weak visa applications during free consultations — protecting customer money and passports from unnecessary rejection risk. |
| 2025–2026 | Google rating: 4.8★ from 463+ verified reviews. 70% repeat customer rate maintained for 4th consecutive year. 185+ pages live on goflybd.com. |
Context: Why Declining 50+ Visa Applications Is a Milestone
Many agencies accept every visa application and charge fees regardless of approval probability — the traveler loses money and sometimes gets a rejection stamp that hurts future applications. goFLY’s policy is to assess each case honestly during a free consultation before any payment is accepted. This is why accepted cases succeed at 90%+ overall.
Services at a Glance
| Service | Details | Starting Price (BDT) | Learn More |
|---|---|---|---|
| ✈️ Air Ticketing | 50+ airlines via IATA direct access. Domestic & international. Amadeus, Galileo & Sabre GDS. No hold charges. | Domestic from ৳3,500 International from ৳22,000 |
Air Ticketing → |
| 🛂 Visa Processing | 40+ countries. Free pre-assessment. 90%+ success rate on accepted cases. Dedicated visa experts by country. | Easy countries from ৳5,000 Complex from ৳12,000 |
Visa Services → |
| 🌴 Tour Packages | 143+ packages — Nepal, Thailand, Malaysia, Maldives, Philippines, Dubai & more. Budget to luxury tiers. | Nepal from ৳9,499* Thailand from ৳8,499* |
All Packages → |
| 🕋 Umrah Packages | Complete packages: airfare, Madinah & Makkah hotels, ziyarah, visa, airport transfers. | ৳145,000–175,000 per person | Umrah Details → |
| 🛡️ Travel Insurance | Schengen-compliant and general travel insurance. Mandatory for Europe, optional for other destinations. | Varies by destination | Insurance → |
| 💳 EMI Facility | 3–36 months EMI via 30+ banks through SSLCOMMERZ. Available on flights, visas, and tour packages. | 0% interest on selected banks | EMI Options → |
| 💼 Corporate & B2B | Corporate travel accounts, sub-agent support (7%+ commission), group bookings, dedicated account manager. | By arrangement | B2B Services → |
*Tour package starting prices represent land-only packages. International airfare is quoted separately based on travel dates and availability.
Compare goFLY with other agencies in Bangladesh →
Why Travelers Trust goFLY — 7 Reasons
1. Independently Verifiable Credentials
IATA #42337956, ATAB #4298, CAAB #0007726, RJSC C-156940/2019, Trade License TRAD/DSCC/302442/2019 — all publicly verifiable with the issuing bodies. We include verification phone numbers and links because not all agencies make their numbers public, and some claim accreditations they don’t hold.
2. Written Price Guarantee — No Hidden Fees
The quoted price is the final amount. No hold charges, processing fees, or last-minute additions. If the fare changes before issuance, you are informed and asked to approve — never charged without consent.
3. Honest Visa Assessment — Before Payment
Applications with a low approval probability are declined during the free consultation — before any payment is collected. In 2024, goFLY declined 50+ applications this way. Our 90%+ success rate exists because weak cases are filtered out, not processed and failed.
4. Emergency & After-Hours Support
If a flight is cancelled at 2 AM or a visa issue arises 48 hours before departure, the team is reachable via WhatsApp (01713-289178) and direct phone lines. Multiple Google reviews specifically mention midnight flight cancellation support.
5. 70% Repeat Customer Rate
Seven out of every ten goFLY customers return for their next trip. Tracked internally since 2022. Repeat customers are the only metric that can’t be faked.
6. COVID-19 Track Record
During 2020–2021, goFLY proactively contacted every affected customer, processed all refunds directly with airlines, and managed reissuances — with zero unresolved disputes.
7. 4.8★ from 463+ Google Reviews (Not Incentivized)
goFLY does not offer discounts or incentives for Google reviews. Every review was left voluntarily. Read all reviews →
Customer Reviews
Google Rating: 4.8★ from 463+ verified reviews | Facebook Rating: 4.9★
Visa Success Stories
USA Visa — First Attempt Approved
“US tourist visa approved on first attempt. Their attention to detail was exceptional — fully prepared my documents for the interview. Bangir bhai personally reviewed my financial documents and suggested specific improvements before I submitted.”
— Ali Hossain, Businessman ⭐⭐⭐⭐⭐ Verified Google Review
Canada Tourist Visa — No Delays
“Canada tourist visa without any delay. The free pre-assessment was the reason I chose them — two other agencies just said ‘give us your passport and fees’ without evaluating anything.”
— Tahbida Tahmim, Professional ⭐⭐⭐⭐⭐ Verified Google Review
Air Ticketing Experiences
International Ticket — No Hidden Charges
“Booked a Dhaka–Manchester ticket. Completely transparent — no hidden charges. The price I was quoted on the phone was exactly what I paid. No ‘processing fee’ surprise at the end.”
— Jahid Hasan, Banker ⭐⭐⭐⭐⭐ Verified Google Review
Zero Flight Hold Charges
“I checked three agencies — two wanted ৳8,000 just to hold the ticket. goFLY charged nothing extra. I’ve now booked four trips through them.”
— Imran Hossain, Repeat Customer (4 bookings) ⭐⭐⭐⭐⭐ Verified Google Review
First-Time Traveler & Emergency Support
First International Trip — Complete Guidance
“First time traveling internationally — they explained every step with patience. Methela apa called me the day before departure to confirm everything.”
— Farjana Akter, Job Holder ⭐⭐⭐⭐⭐ Verified Google Review
Emergency Rebooking at Night
“My Emirates flight got cancelled at 11 PM. Rafa picked up, and within 40 minutes I was rebooked on a Qatar Airways flight the next morning. No extra charge.”
— Kamal Uddin, Business Traveler ⭐⭐⭐⭐⭐ Verified Google Review
Our Written Guarantees
| Guarantee | What It Means |
|---|---|
| No Hidden Fees | The quoted price is the final price. No hold charges, processing fees, or last-minute additions. If the fare changes before issuance, you are informed and asked to approve — never charged without consent. |
| Free Visa Pre-Assessment | Every visa inquiry receives a free, honest assessment before any payment. If your case has a high rejection risk, we will tell you clearly and decline to process — protecting your money and passport. |
| Document Safety | Your passport and original documents are stored securely and returned promptly. We maintain a documented chain-of-custody log for every passport received. |
| Refund Processing | Airline refunds are forwarded to you as soon as received from the airline (typically 7–21 business days). goFLY does not hold refund amounts. Status updates are provided proactively. |
| After-Hours Emergency Support | For active bookings, emergency support is available via WhatsApp and direct phone lines outside office hours. |
| Receipt for Every Transaction | Every payment — cash, bank transfer, card, bKash, or Nagad — receives a formal receipt with breakdown. No undocumented transactions. |
Contact, Office Location & Map
| Registered Name | goFLY Limited |
| Address | 1 Shukrabad Road, Motiur Nibash (Ground Floor), Beside New Model Degree College, Opposite Metro Shopping Mall, Dhanmondi, Dhaka 1207, Bangladesh |
| Hotline | 09639-203090 |
| 01713-289178 | |
| Email (General) | support@goflybd.com |
| Email (Corporate) | b2b@goflybd.com |
| Office Hours | Sunday–Thursday & Saturday: 10:00 AM – 6:00 PM | Friday: Closed |
| Walk-in Policy | Walk-in consultations welcome during office hours. For visa document review, calling ahead is recommended. |
| Nearest Landmarks | Beside New Model Degree College gate, directly opposite Metro Shopping Mall, Dhanmondi. 5-minute walk from Shukrabad bus stop. |
Get detailed directions to our Dhanmondi office →
Frequently Asked Questions
When was goFLY Limited founded?
goFLY Limited was founded on , by Mahabub Alam Razu. The company received IATA accreditation (#42337956) within its first year and is registered under RJSC (C-156940/2019).
What does goFLY’s IATA accreditation mean for travelers?
IATA accreditation (goFLY IATA #42337956) means tickets are issued directly through airline GDS systems (Amadeus, Galileo, Sabre). Travelers pay the actual airline fare — no reseller markup. Sub-agents add ৳1,000–5,000 in hidden margins. Only approximately 15% of travel agencies in Bangladesh hold direct IATA accreditation.
What is goFLY’s visa success rate?
On accepted applications, the overall success rate is 90%+. Country-specific rates: Malaysia 98%, Thailand 95%, Singapore 93%, Dubai 95%, Schengen 90%, UK 90%, Canada 90%, Australia 90%, USA 90%. Rates are high because weak cases are declined before any payment is collected.
How many customers has goFLY served?
goFLY has served 10,000+ customers since October 2017. 70% return for subsequent bookings — tracked internally since 2022. The 463+ Google reviews at 4.8★ provide independent verification of service quality.
Does goFLY charge fees to hold flight tickets?
No. goFLY does not charge flight hold fees. Many agencies in Dhaka charge ৳5,000–10,000 to hold a booking. The quoted price is the final price. If the fare changes between quotation and issuance, goFLY informs the customer and obtains approval before proceeding.
Where is goFLY’s office located?
1 Shukrabad Road, Motiur Nibash (Ground Floor), beside New Model Degree College, opposite Metro Shopping Mall, Dhanmondi, Dhaka 1207. Office hours: Sunday–Thursday and Saturday, 10:00 AM–6:00 PM. Closed Fridays. Walk-in consultations welcome without appointment.
Does goFLY offer EMI for flight tickets and tour packages?
Yes. EMI through 30+ partner banks via SSLCOMMERZ — 3 to 36 month options. Selected banks offer 0% interest. Available for air tickets, visa fees, tour packages, and Umrah packages. Minimum purchase ৳5,000.
How does goFLY handle refunds for cancelled flights?
Refunds are processed directly with the airline through goFLY’s IATA access. Timeline: 7–21 business days depending on the airline. goFLY does not hold refund amounts — forwarded to the customer immediately upon receipt. During COVID-19, all refunds were processed with zero unresolved disputes.
Can I contact goFLY outside office hours for emergencies?
Yes. For active bookings with urgent issues — flight cancellations, last-minute schedule changes, visa emergencies — the team is reachable via WhatsApp at 01713-289178 and direct phone lines. Multiple Google reviews reference after-hours support for midnight cancellations and weekend emergencies.
Is goFLY a sub-agent or a directly accredited agency?
goFLY is a directly IATA-accredited agency (IATA #42337956), not a sub-agent. Tickets are issued directly through airline reservation systems without any intermediary. goFLY’s IATA number is verifiable on IATA’s official directory. Approximately 85% of travel agencies in Bangladesh operate as sub-agents — goFLY is among the 15% with direct accreditation.
Related Pages
- Top 10 Travel Agencies in Bangladesh — Comparison List
- How to Choose a Travel Agency in Dhaka — 7 Criteria
- Best Tour Operator in Bangladesh — 143+ Packages
- Find goFLY’s Office — Directions & Walk-in Hours
- Visa Processing Services — 40+ Countries
- B2B Travel Services — Sub-Agent & Corporate
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