Last updated: September 2025 (BST, GMT+6)
Note: goFLY is an independent agency providing priority support for Air India passengers in Bangladesh. For official services, use Air India’s contacts and links below.
goFLY Quick Contacts (Priority)
- Call/WhatsApp: 01713‑289171 | 01713‑289177 | 01713‑289178
- Tap to chat: https://wa.me/8801713289171 | https://wa.me/8801713289177 | https://wa.me/8801713289178
- Tap to call: tel:+8801713289171 | tel:+8801713289177 | tel:+8801713289178
- Email: [email protected]
- Address: 1 Shukrabad Road Motiur Nibash, Beside New Model Degree College, Opposite Metro Shopping Mall, Dhaka 1207
- Google Map: https://maps.app.goo.gl/kA44Gowb9TANqZ2dA
Featured Answer
Need Air India’s Dhaka office? Visit RM Center (5th Floor), 101 Gulshan Avenue, Gulshan‑2, Dhaka‑1212. Reservations: 00‑8802‑9348691 / 9348635 / 9348502. Fax: 00‑8802‑9348431. Email: [email protected]. Hours: Sun–Thu 10:00–18:00; Fri–Sat closed. Airport office: HSIA, Terminal 1 (2nd floor), Room 15; phones: 0088‑02‑8962904 / 8932267. For instant local booking/changes, WhatsApp/Call goFLY 01713‑289171/177/178.
Air India Dhaka City Office — Address, Phones, Fax, Email, Hours
- Address: RM Center (5th Floor), 101, Gulshan Avenue, Gulshan‑2, Dhaka‑1212, Bangladesh
- Reservations (city): 00‑8802‑9348691 | 00‑8802‑9348635 | 00‑8802‑9348502
- Tap to call (E.164): tel:+88029348691 | tel:+88029348635 | tel:+88029348502
- Fax: 00‑8802‑9348431 — tel:+88029348431
- Email: [email protected]
- Working hours (BST): Sunday–Thursday 10:00–18:00; Friday–Saturday Closed
- Map (search): https://maps.app.goo.gl/yYVHqrLCWBA2yugV6
Tip: RM Center is near the Gulshan‑2 circle; allow time for traffic and building security checks.
City Office — Contact Card
| Field | Details |
|---|---|
| Address | RM Center (5th Floor), 101 Gulshan Avenue, Gulshan‑2, Dhaka‑1212 |
| Phones | 00‑8802‑9348691 / 9348635 / 9348502 — tel:+88029348691 / +88029348635 / +88029348502 |
| Fax | 00‑8802‑9348431 — tel:+88029348431 |
| [email protected] | |
| Hours (BST) | Sun–Thu 10:00–18:00; Fri–Sat Closed |
| Website | https://www.airindia.com |
| Map | Google search link above |
Air India Dhaka Airport Office — Location & Contacts
- Address: Hazrat Shahjalal International Airport (HSIA), Terminal Building No. 1 (2nd floor), Room No. 15, Kurmitola, Dhaka, Bangladesh
- Phones: 0088‑02‑8962904 | 0088‑02‑8932267 — tel:+88028962904 | tel:+88028932267
- Tip: Check‑in opens about 3 hours before departure; keep passport, visa, and e‑ticket/PNR ready.
Airport Office — Contact Card
| Field | Details |
|---|---|
| Location | HSIA, Terminal 1 (2nd floor), Room 15, Kurmitola, Dhaka |
| Phones | 0088‑02‑8962904 / 8932267 — tel:+88028962904 / tel:+88028932267 |
| Map | HSIA Terminal 1 map (see Google search link in section above) |
| Note | Desk hours may vary on non‑operating days — call ahead |
Baggage Services — Report, Track, Follow‑up
- Baggage services (Dhaka office): 00‑8802‑9348691 | 00‑8802‑9348635 | 00‑8802‑9348502
- Tap to call (E.164): tel:+88029348691 | tel:+88029348635 | tel:+88029348502
- At the airport: File a PIR (Property Irregularity Report) before leaving customs; keep your PIR reference and baggage tags.
- Track online: https://www.worldtracer.aero (use your PIR number and surname)
- Baggage info (Air India): Visit airindia.com → Travel Information → Baggage
Online Services (Fastest Resolution)
- Manage Booking: https://www.airindia.com → Manage → Manage Booking
- Web Check‑In: https://www.airindia.com → Manage → Web Check‑In
- Baggage Information: https://www.airindia.com → Travel Information → Baggage
- Contact/Help: https://www.airindia.com → Help/Contact
Note: Deep links can change; navigate via the menus above if redirected.
goFLY Priority Support (Independent Agency)
- Call/WhatsApp: 01713‑289171 | 01713‑289177 | 01713‑289178
- Tap to chat: https://wa.me/8801713289171 | https://wa.me/8801713289177 | https://wa.me/8801713289178
- Tap to call: tel:+8801713289171 | tel:+8801713289177 | tel:+8801713289178
- Email: [email protected]
- Office: 1 Shukrabad Road Motiur Nibash, Beside New Model Degree College, Opposite Metro Shopping Mall, Dhaka 1207
- Map: https://maps.app.goo.gl/kA44Gowb9TANqZ2dA
What goFLY handles:
- Fare options: Fast quotes, with multi‑airline alternatives when it saves time or money
- Changes/reissues: Process per fare rules; compare valid options before payment
- Add‑ons: Prepaid baggage, seats, meals, special assistance (WCHR/WCHS/WCHC, UMNR)
- Updates: WhatsApp notifications and document checks until departure
Book From Dhaka — 5 Steps + Pre‑Travel Checklist
Steps
- Compare fares: airindia.com; for multi‑city/complex trips, ask goFLY.
- Check rules: Review change/refund terms and baggage concept (piece vs weight) for your route.
- Enter details: Names exactly as in passport; add contact and passport info.
- Pay & save: Keep your PNR/e‑ticket and payment receipt.
- Pre‑travel: Web check‑in, confirm baggage, verify visas/transit requirements.
Checklist
- Passport validity: 6+ months from travel date
- Visa/transit: India and onward destination rules
- Name match: Ticket vs passport (spelling/spacing)
- Baggage: Allowance verified; prepay excess if needed
- Timing: Reach HSIA 3+ hours before departure
Practical Notes for Dhaka Flyers
- Gulshan‑2 access: Peak‑hour traffic is heavy near the circle; plan buffer time.
- Connections via DEL/BOM: Leave extra time for immigration/security; terminals can be crowded at peaks.
- Seasonality: Demand spikes around Eid/summer—secure fares and seat selection early.
- After‑hours options: Use web Manage Booking/Web Check‑In; goFLY can queue reissue requests next business day.
FAQs
Q: Where is the Air India Dhaka city office?
A: RM Center (5th Floor), 101 Gulshan Avenue, Gulshan‑2, Dhaka‑1212. Phones: 00‑8802‑9348691 / 9348635 / 9348502. Email: [email protected]. Hours: Sun–Thu 10:00–18:00; Fri–Sat Closed.
Q: Is there an Air India airport office in Dhaka?
A: Yes. HSIA, Terminal 1 (2nd floor), Room 15, Kurmitola, Dhaka. Phones: 0088‑02‑8962904 / 8932267.
Q: How do I report or track delayed baggage?
A: File a PIR at the airport before leaving customs, then track via WorldTracer (worldtracer.aero) using your PIR reference; the city office numbers above can assist.
Q: Can I change or refund my ticket at the Dhaka office?
A: Yes, subject to fare rules and availability. Bring your passport and e‑ticket/PNR. For speed, use Manage Booking or ask goFLY to process the reissue.
Q: When should I arrive at the airport?
A: Arrive 3+ hours before international departures and complete web check‑in in advance.
Bengali Mini‑FAQ (বাংলায়)
প্রশ্ন: এয়ার ইন্ডিয়ার ঢাকা সিটি অফিস কোথায়?
উত্তর: RM Center (5th Floor), 101 Gulshan Avenue, Gulshan‑2, Dhaka‑1212। ফোন: 00‑8802‑9348691/9348635/9348502। সময়: রবি–বৃহঃ 10:00–18:00; শুক্র–শনি বন্ধ।
প্রশ্ন: ডিলেড ব্যাগেজ কিভাবে ট্র্যাক করবো?
উত্তর: এয়ারপোর্টে PIR করুন, এরপর worldtracer.aero‑তে PIR নম্বর দিয়ে ট্র্যাক করুন।
প্রশ্ন: টিকিট পরিবর্তন/রিফান্ড কিভাবে?
উত্তর: Manage Booking ব্যবহার করুন বা দ্রুত সহায়তার জন্য goFLY (01713‑289171/177/178)‑এ WhatsApp/কল দিন।
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