🚀 Need Turkish Airlines Tickets? Contact goFLY
Get instant quotes, book at official rates, handle changes without visiting offices.
📞 Call/WhatsApp: 01713-289171 | 01713-289177 | 01713-289178
💬 WhatsApp: wa.me/8801713289171 | wa.me/8801713289177 | wa.me/8801713289178
📧 Email: hello@goflybd.com
📍 Office: 1 Shukrabad Road, Dhanmondi, Dhaka 1207 | Directions →
✅ IATA #42337956 | Same Official Rates | Bengali Support | bKash/Nagad/Card | Available 10AM–10PM Daily
📋 Quick Reference
| Contact | Details |
|---|---|
| Turkish Airlines Dhaka | 02-9892393 |
| Airport Counter | 02-8901173 |
| goFLY (IATA Agent) | 01713-289171 | 01713-289177 | 01713-289178 |
| 01713-289171 | 01713-289177 | 01713-289178 | |
| Office Hours | Sun–Thu, 10 AM – 6 PM |
🛩️ Turkish Airlines Dhaka Office — Official GSA
Turkish Airlines operates in Bangladesh through Aeromate Services Ltd., their appointed General Sales Agent. This is where you go for ticket-related matters, name corrections, refund requests, or issues requiring direct airline involvement.
Office Address
Aeromate Services Ltd. (Turkish Airlines GSA)
4th Floor, Uday Tower
57 Gulshan Avenue, Gulshan-1
Dhaka 1212, Bangladesh
The building sits on Gulshan Avenue, roughly a three-minute walk from Gulshan-1 circle. There’s a Coffee World outlet on the ground floor of the adjacent building — useful landmark if you’re directing a rickshaw.
Contact Details
| Type | Contact |
|---|---|
| Reservations | 02-9892393 |
| General Support | 02-9892393 |
| Fax | 02-9899794 |
| info@aeromate.com.bd | |
| Cargo | a.ekram@aeromate.com.bd |
| Website | turkishairlines.com |
Working Hours
| Day | Timing |
|---|---|
| Sunday – Thursday | 10:00 AM – 6:00 PM |
| Friday | Closed |
| Saturday | Closed |
The office observes government holidays. During Eid or other major occasions, call ahead to confirm.
বাংলা — দ্রুত তথ্য
অফিস: উদয় টাওয়ার (৪র্থ তলা), ৫৭ গুলশান এভিনিউ, গুলশান-১, ঢাকা-১২১২
ফোন: ০২-৯৮৯২৩৯৩
এয়ারপোর্ট: ০২-৮৯০১১৭৩
সময়: রবি–বৃহঃ সকাল ১০টা – সন্ধ্যা ৬টা | শুক্র-শনি বন্ধ
goFLY বুকিং: ০১৭১৩-২৮৯১৭১ | ০১৭১৩-২৮৯১৭৭ | ০১৭১৩-২৮৯১৭৮
Airport Counter at HSIA
Turkish Airlines maintains a counter at Hazrat Shahjalal International Airport for flight-day assistance.
| Detail | Information |
|---|---|
| Location | Terminal 1, 3rd Floor, Room 39 & 41 |
| Airport | Hazrat Shahjalal International Airport, Dhaka-1229 |
| Phone | 02-8901173 |
When You’d Need This Office
- Seat changes or upgrades close to departure
- Boarding pass issues
- Check-in problems
- Baggage that didn’t arrive or arrived damaged
Important: For baggage problems, file a PIR (Property Irregularity Report) at the airport before you leave the customs area. They’ll give you a reference number — keep it along with your baggage tags. You’ll need both for any follow-up.
What the Dhaka Office Handles
Bookings & Tickets
- ✅ New reservations
- ✅ Fare quotes for specific routes
- ✅ Ticket reissues and date changes
- ✅ Cancellations and refund processing
- ✅ Seat selection and meal preferences
Baggage
- ✅ Allowance clarification
- ✅ Purchasing additional baggage
- ✅ Following up on delayed or lost bags
Special Services
- ✅ Wheelchair assistance requests
- ✅ Medical case documentation
- ✅ Unaccompanied minor arrangements
- ✅ Infant bookings and bassinet requests
Miles&Smiles
- ✅ Frequent flyer enrollment
- ✅ Missing miles claims
- ✅ Status tier questions
Note: They don’t handle visas — that’s embassy territory. But they can tell you whether you’d need a transit visa for a stopover in Istanbul based on your nationality and routing.
Visiting the Office — What to Expect
What to Bring
- 📕 Passport (original, not photocopy)
- 🎫 Ticket printout or booking reference
- 🪪 National ID or photo ID
- 📄 Previous ticket details (for reissues)
- 💳 Payment — cash and cards accepted
The Process
Walk in, tell reception what you need, and they’ll either give you a token or direct you to a counter. Staff speaks Bengali and English.
Time Required
- Date change: 15-20 minutes
- Refunds: Longer — requires airline approval, you won’t walk out with money that day
Best Time to Visit
- ✅ 10-11 AM: Quietest, right when it opens
- ⚠️ 1-3 PM: Busiest (lunch hours)
- ⚠️ Thursday afternoon: Rushed before weekend
Finding the Office
From Gulshan-1 circle, walk north along Gulshan Avenue. Uday Tower is on your left, about 200 meters up. Enter lobby, elevator to 4th floor.
Basement parking fills quickly. Most people take CNG or rickshaw — just say “Uday Tower, Gulshan Avenue.”
Handling Things Without Visiting
Not everything requires a trip to Gulshan. Many matters can be sorted with a phone call or a few clicks.
Turkish Airlines Official Channels
| Channel | Details |
|---|---|
| Website | turkishairlines.com |
| Phone | 02-9892393 |
From their website, you can:
- Book flights
- Manage existing bookings
- Check in online (opens 24 hours before)
- Review baggage allowances
- Track flight status
goFLY Assistance
We handle Turkish Airlines ticketing daily and can take care of most requests that would otherwise mean a trip to the office.
| Service | Available |
|---|---|
| New bookings | ✅ Yes |
| Ticket reissues | ✅ Yes |
| Date and route changes | ✅ Yes |
| Cancellations | ✅ Yes |
| Refund processing | ✅ Yes |
| Fare comparisons | ✅ Yes |
| Seat selection | ✅ Yes |
| Baggage queries | ✅ Yes |
| Travel advice | ✅ Yes |
Contact: 01713-289171 | 01713-289177 | 01713-289178
Baggage Rules & Allowances
Turkish Airlines baggage rules vary by route, fare class, and ticket type. Here’s what generally applies for Bangladesh departures.
Cabin Baggage
| Class | Bags | Weight |
|---|---|---|
| Economy | 1 piece | 8 kg |
| Business | 2 pieces | 8 kg each |
Maximum dimensions: 55 × 40 × 23 cm. A small personal item (laptop bag, handbag) usually allowed in addition.
Checked Baggage (Dhaka–Istanbul & Europe)
| Fare Type | Allowance |
|---|---|
| Economy (Light/Promo) | 20 kg |
| Economy (Regular) | 30 kg |
| Economy (Extra) | 35-40 kg |
| Business | 40 kg |
Piece Concept Routes (Americas)
| Class | Pieces | Each |
|---|---|---|
| Economy | 2 | 23 kg |
| Business | 2 | 32 kg |
Important Notes
- Your e-ticket shows exact allowance — that’s final
- Extra baggage bought online costs less than at check-in
- Sporting gear, instruments have separate rules
Not sure? Send your ticket details via WhatsApp 01713-289171 and we’ll confirm your allowance.
Online Check-in Guide
Steps
- Go to turkishairlines.com
- Select “Check-in” or “Manage Booking”
- Enter booking reference (PNR) and surname
- Choose seats if you haven’t already
- Download boarding pass or have it emailed
Check-in Window
| Opens | Closes |
|---|---|
| 24 hours before | 90 minutes before |
Mobile boarding passes work at most airports. Having a printed copy as backup is sensible, especially if your phone battery is unreliable.
Transit Through Istanbul
Many passengers from Dhaka connect in Istanbul for onward flights to Europe, UK, or North America.
Transit Visa Requirements
For most nationalities, no visa needed if:
- You’re remaining in the international transit area (airside)
- Layover is under 24 hours
- Both flights are on the same ticket
If you want to leave the airport or layover exceeds 24 hours, check evisa.gov.tr for requirements.
Missed Connections
- Turkish causes delay + same booking: They rebook you free
- Separate tickets: Missed connections are your responsibility
Istanbul Airport Tips
Istanbul Airport (IST) is large. Connection times under 90 minutes can be tight with security queues. If your connection is short, tell cabin crew before landing — they sometimes arrange priority escort.
Miles&Smiles Program
Turkish Airlines runs a frequent flyer program called Miles&Smiles. Free to join, earns points on Turkish and Star Alliance flights.
How to Join
Sign up at turkishairlines.com in the Miles&Smiles section. Takes minutes, costs nothing.
Earning & Using Miles
Miles accumulate on Turkish and any Star Alliance carrier. Redeem for:
- Award flights
- Seat upgrades
- Extra baggage allowance
- Partner services
Support
| Channel | Contact |
|---|---|
| Miles&Smiles Call Center | +90 850 333 0 849 |
| Dhaka Office | 02-9892393 |
About Turkish Airlines
| Detail | Information |
|---|---|
| Type | National carrier of Türkiye |
| Hub | Istanbul Airport (IST) |
| Alliance | Star Alliance |
| Destinations | 340+ |
| Countries | 130+ |
| Fleet | 400+ aircraft |
Dhaka Service
Turkish Airlines operates daily nonstop flights between Dhaka (DAC) and Istanbul (IST). Typical schedule has evening departures from Dhaka, arriving Istanbul late night — convenient for morning connections to European destinations.
Why People Use goFLY Instead of the Office
| Factor | Airline Office | goFLY |
|---|---|---|
| Location | Gulshan-1 | Anywhere (phone/WhatsApp) |
| Travel time | 1-2 hours round trip | Zero |
| Wait time | 20-60 minutes | Usually instant |
| Hours | 10 AM – 6 PM weekdays | 10 AM – 10 PM daily |
| Weekend | Closed | Open |
| Emergency support | No | Yes |
| Ticket prices | Official rate | Same official rate |
| Payment | Cash, card | bKash, Nagad, bank, card |
| Delivery | Collect or email | Email in minutes |
The pricing is identical — airlines set the fares. What we save you is time and the inconvenience of going to Gulshan, finding parking, waiting in queue.
About goFLY
We’ve been in the travel business since October 2017, starting with a small office in Dhaka and growing into one of the city’s established agencies for international ticketing.
| Certification | Number |
|---|---|
| IATA Accreditation | 42337956 |
| ATAB Membership | 4298 |
| Civil Aviation License | 0007726 |
| Google Rating | 4.8/5 (431+ reviews) |
Customer Feedback
“Needed to rebook my Turkish Airlines flight on short notice. They sorted it within an hour. Impressed with how smooth it was.”
“First time using goFLY for an Istanbul ticket. Good communication, fair price, got my e-ticket same day.”
“Changed my travel dates twice and they handled both without any hassle. Will use again.”
Read all reviews: goFLY on Google Maps
Common Questions
Where exactly is the Turkish Airlines office in Dhaka?
4th floor of Uday Tower, 57 Gulshan Avenue, Gulshan-1. Near Coffee World, walking distance from Gulshan-1 circle.
What’s the phone number?
Reservations: 02-9892393. Airport counter: 02-8901173. goFLY: 01713-289171 | 01713-289177 | 01713-289178
What days and hours is it open?
Sunday through Thursday, 10 AM to 6 PM. Closed Friday and Saturday, plus government holidays.
How long does it take to change a ticket?
Straightforward date change: 15-30 minutes. Complex changes take longer.
When will I receive a refund?
Processing typically takes 7-21 business days, depending on fare type and payment method.
My bag didn’t arrive. What do I do?
File PIR at airport before leaving customs. Note PIR number, keep bag tags. Follow up at 02-8901173.
Can I buy tickets without going to the office?
Yes. Book through Turkish website, call their office, or contact goFLY. We’re IATA-accredited and issue at same official rates.
Do I need a visa to transit through Istanbul?
Usually not, if staying airside and connecting within 24 hours. Longer layovers or leaving airport may require Turkish e-Visa — check evisa.gov.tr.
বাংলায় বিস্তারিত
Turkish Airlines ঢাকা অফিস
ঠিকানা: উদয় টাওয়ার (৪র্থ তলা), ৫৭ গুলশান এভিনিউ, গুলশান-১, ঢাকা-১২১২
ফোন: ০২-৯৮৯২৩৯৩
এয়ারপোর্ট: ০২-৮৯০১১৭৩
ইমেইল: info@aeromate.com.bd
সময়: রবি–বৃহঃ ১০:০০–১৮:০০ | শুক্র-শনি বন্ধ
ব্যাগেজ ভাতা
- কেবিন: ৮ কেজি (ইকোনমি), ১৬ কেজি (বিজনেস)
- চেক-ইন (লাইট): ২০ কেজি
- চেক-ইন (রেগুলার): ৩০ কেজি
- বিজনেস: ৪০ কেজি
অনলাইন চেক-ইন
- খোলে: ফ্লাইটের ২৪ ঘন্টা আগে
- বন্ধ: ৯০ মিনিট আগে
goFLY বুকিং
ফোন/WhatsApp: ০১৭১৩-২৮৯১৭১ | ০১৭১৩-২৮৯১৭৭ | ০১৭১৩-২৮৯১৭৮
ইমেইল: hello@goflybd.com
অফিস: ১ শুক্রাবাদ রোড, ধানমন্ডি, ঢাকা ১২০৭
কেন goFLY?
- ✅ অফিসিয়াল রেটে টিকেট
- ✅ বাংলায় সেবা
- ✅ বিকাশ, নগদ, ক্যাশ
- ✅ সকাল ১০টা – রাত ১০টা
- ✅ উইকেন্ডেও খোলা
Summary & Contacts
Turkish Airlines Official
GSA: Aeromate Services Ltd.
Address: 4th Floor, Uday Tower, 57 Gulshan Avenue, Gulshan-1, Dhaka-1212
Phone: 02-9892393
Airport: 02-8901173
Email: info@aeromate.com.bd
Hours: Sun–Thu 10:00–18:00 | Fri-Sat Closed
goFLY Priority Booking
Call/WhatsApp: 01713-289171 | 01713-289177 | 01713-289178
WhatsApp: wa.me/8801713289171 | wa.me/8801713289177 | wa.me/8801713289178
Email: hello@goflybd.com
Office: 1 Shukrabad Road, Dhanmondi, Dhaka 1207
Hours: 10 AM – 10 PM Daily
IATA: #42337956 | ATAB: #4298
✈️ Book Turkish Airlines — Skip the Office Queue
Same official rates • Bengali support • bKash/Nagad accepted • Available 10AM–10PM daily
Call 01713-289171 💬 WhatsApp Now
⭐ IATA #42337956 | 4.8★ from 431+ Reviews | Serving travelers since 2017
Published by goFLY Limited. For official Turkish Airlines policies: 02-9892393 | turkishairlines.com
I am finding it difficult to assign my seats for Dhaka- Istanbul- Cairo-Istanbul-Dhaka flights for 3 of us.
Our first leg starts on 15th february 2020
What is the system of cancelling
Re issue
Open ticketing
Considering the corona situation.
Dhk to West Palm beach
30/3/2020
Ret 7/4/2020
to day we have flight for usa but it is cancelled due to corona virus. is it possible to refund without any charges?
Turkish Airlines
+88 02 9892393
Turkish Airlines
+88 02 9892393
Dear concern,
I want to purchase 2(Two) Adult Ticket Dhaka-Ottowa (Round Ticket).
Outbound : 21st July.2020
Inbound : 15th September.2020
Please let me know , when it is possible & Mode/Way of payment.
When I can visit your Uday Tower office, Dhaka.
Regards,
Hi,
May i have some question about flight from Dhaka to Panama on this month?
Hello,
I just want to know when your flight reopen from Bangladesh to New York. Please let me know I will be appreciate you . Thank you so much for your upcoming corporation.
Hello,
I just want to know when your flight reopen from Bangladesh to New York. Please let me know I will be appreciate you . Thank you so much for your upcoming corporation.
May start from theke 1st week of July
May start from theke 1st week of July
I had a ticket June 4 Dhaka to New York, due to corona virus flight has been cancelled. So when flight will reopen am I get my ticket back
Hi
This is Rahman, I am a full time Masters student studying in Poland. This year in month February i was traveling back in Bangladesh with return ticket on 14th March but due to global pandemic and on the same night as per decision made by Dhaka Airport Turkish Airline Check-in manager, himself arranged to share my details to regional officials for next day and after visiting the Turkish Airline regional office at Gulshan they have given me copy of proof which they have mentioned i must show this copy of proof to reschedule my return trip back to Warsaw as previously scheduled.
Hence, from local and online versions of the newspaper I came to know Turkish Airline is in the process of starting their operation soon in Bangladesh with international travelers and I require yr needful help & suggestion to rescheduling my ticket after 10th of July, next month by any convenient date possible from yr side.
kindly help me to confirm in reply if i need to contact any other individuals as i have found only this Support center information in Google as well as kindly let me know if you/Turkish airline authority require any further information from Me, Thanks.
Hello,
I have a ticket from Dhaka to New York on 09th July’20.
Is Turkish airlines flying regularly from Dhaka?
I will be very grateful to you, if your reply.
Than ks
hello …I am trying to contact with Gulshan office no one is responding. By the way for an open ticket from Dhaka-Istambul-Rome(Italy) How many days before I have to contact for confirming my flight? I am planning to go in the middle of July …Thank you so much for your time …
Cont, 01879291062
I am seaman.I have a plan to join ship from mauritania on 16th oct,20.
How to apply ok to board?
Need to buy an air ticket for March and need to do it today as I do not live in Dhaka. Trying to reach to Gulshan office and found all 2 given numbers engaged since last one hour. any direct or cell number where i can speak to a customer or sales agent? thanks in advance for your response!!
If any passenger is covid positive, what he should do for rearrange confirmed ticket.
Please advise.
Can bangladeshi people come from ISTANBUL-Bangladesh(DHAKA)? What is the Date, Day and Time?
I am flying for OSLO, Norway on 22nd August 2021. Please let me know the designated labs for COVID test in Dhaka. How many hours before I have to test for COVID.
I have 2 questions.
Q. My baby is 4 years old, does he need COVID-19 PCR test for Turkish Airlines?
Q.Which hospital’s COVID-19 PCR test is allowed by Turkish Airlines?
I’m rohingya student i want to study other countries from refugee camp in Bangladesh
Now a days for Turkish Airlines for fly is it necessary for covid 19 test.