Last Updated: December 2025 | Reviewed by: Raia Sultana Rafa, Senior Booking Specialist (5+ years experience)
Expert Verification: Mahabub Alam Razu, Founder & Managing Director, goFLY Limited (12+ years in travel industry)
goFLY Limited is an IATA-accredited travel agency (No. 42337956), not the Turkish Airlines corporate office. This guide is based on official Turkish Airlines policies and our experience processing thousands of bookings for Bangladeshi travelers.
⚡ Quick Baggage Answer
Most Common Question: “What’s my Turkish Airlines baggage allowance from Dhaka?”
Quick Answer:
- Economy Light (EcoFly): 8 kg cabin + 20 kg checked
- Economy Regular (ExtraFly): 8 kg cabin + 30 kg checked — MOST COMMON
- Economy Flexible (PrimeFly): 8 kg cabin + 35-40 kg checked
- Business Class: 16 kg cabin (2×8 kg) + 40 kg checked
Not sure which you have? Your e-ticket shows exact allowance. Send your PNR (booking code) to WhatsApp 01713-289171 — we’ll confirm in under 5 minutes.
Need extra baggage? Buy online BEFORE airport — save 20-40% vs. airport counter prices. Pre-purchase 10 kg extra: ৳7,000-9,000 online vs. ৳12,000-14,000 at airport.
Quick Baggage Reference
| Class & Fare Type | Cabin Baggage | Checked Baggage | Personal Item |
|---|---|---|---|
| Economy EcoFly (Light) | 1 × 8 kg | 20 kg | ✅ 1 allowed |
| Economy ExtraFly (Regular) | 1 × 8 kg | 30 kg | ✅ 1 allowed |
| Economy PrimeFly (Flexible) | 1 × 8 kg | 35-40 kg | ✅ 1 allowed |
| Business Class | 2 × 8 kg (16 kg total) | 40 kg | ✅ 1 allowed |
Maximum cabin bag dimensions: 55 × 40 × 23 cm (22 × 16 × 9 inches)
Maximum checked bag dimensions: 158 cm total (length + width + height)
💡 Pro Tip: Your e-ticket shows your exact allowance — that’s the final word. If you’re unsure, send your ticket details via WhatsApp to 01713-289171 and we’ll confirm within 5 minutes. No need to visit any office or wait on hold.
Need Baggage Help? Skip the Queue
Not sure about your allowance? Need to add extra baggage? Have special items?
goFLY handles Turkish Airlines baggage queries daily. Get instant answers without visiting any office.
| Contact Method | Details | Response Time |
|---|---|---|
| 📞 Call | 01713-289171 | 01713-289177 | 01713-289178 | Immediate (during business hours) |
| wa.me/8801713289171 | Under 30 minutes | |
| ticket@goflybd.com | Within 2 hours | |
| 🏢 Office Visit | 1 Shukrabad Road, Dhanmondi, Dhaka 1207 | Walk-in welcome |
Hours: 10 AM – 10 PM Daily (including weekends) | IATA: #42337956 | Payment: bKash, Nagad, Card, Cash
Cabin Baggage Rules
Your cabin baggage travels with you in the aircraft cabin. Turkish Airlines has specific requirements for all flights departing from Dhaka (DAC).
Size and Weight Limits
| Item | Dimensions | Weight | Notes |
|---|---|---|---|
| Main cabin bag | 55 × 40 × 23 cm | 8 kg maximum | Must fit in overhead bin or under seat |
| Personal item | Must fit under seat (typically 40×30×15 cm) | Included in 8 kg total | Laptop bag, handbag, small backpack |
Important: The 8 kg limit includes BOTH your main cabin bag AND your personal item combined.
What Counts as a Personal Item?
You can carry ONE additional small item alongside your main cabin bag:
- ✅ Laptop bag or laptop sleeve
- ✅ Handbag or small purse
- ✅ Small backpack (under 40 × 30 × 15 cm)
- ✅ Briefcase
- ✅ Camera bag
- ✅ Small duty-free shopping bag (from duty-free shops)
What We’ve Seen at Dhaka Airport (Real Experience)
Based on our experience helping thousands of travelers:
⚠️ Real scenario: Security at Hazrat Shahjalal International Airport (HSIA) can be strict about cabin bag weight. If your bag looks bulky, they WILL weigh it at the gate. We’ve seen passengers asked to:
- Check bags (pay ৳3,000-5,000 last-minute)
- Remove items and carry them separately
- Miss flights due to repacking delays
Practical tips from our booking team (tested on 1,000+ flights):
- Distribute weight smartly — Pack heaviest items (books, electronics, chargers, power banks) in your personal item (laptop bag)
- Wear your heaviest clothes — Jacket, heavy shoes/boots on the plane, not in your bag. Can save 1-2 kg instantly.
- Use a soft bag — Rigid suitcases look fuller and attract more attention from security staff
- Weigh at home FIRST — A simple bathroom scale saves ৳5,000+ airport stress and fees
- Pack a foldable bag — If you’re close to limit, carry an empty foldable bag to redistribute at airport if needed
Duty-Free Purchases
Items bought at duty-free shops AFTER security clearance can be carried separately from your baggage allowance. However:
- ✅ Keep receipts visible in a clear bag
- ✅ Items must remain in sealed bags until final destination
- ✅ Liquids from duty-free are allowed even if exceeding 100ml (when in sealed STEB bags)
- ⚠️ If connecting through Istanbul to another country, some countries confiscate duty-free liquids at second security check
Business Class Cabin Baggage
Business Class passengers enjoy enhanced cabin allowances:
| Item | Allowance |
|---|---|
| Main cabin bags | 2 pieces × 8 kg each = 16 kg total |
| Personal item | 1 additional item (handbag, laptop bag) |
| Garment bag | 1 additional (for suits/dresses) |
Checked Baggage Allowance
Checked baggage rules depend on your fare type, travel class, and destination. Here’s the complete breakdown for flights from Bangladesh.
Understanding Turkish Airlines Fare Types
Turkish Airlines uses different fare brands with varying baggage inclusions:
| Fare Brand | Checked Baggage | Seat Selection | Changes | Refund | Best For |
|---|---|---|---|---|---|
| EcoFly (Light) | 20 kg | Paid (৳2,500) | Paid | ❌ No | Light packers, fixed plans |
| ExtraFly (Regular) | 30 kg | Free | Paid | Partial | Most travelers (MOST POPULAR) |
| PrimeFly (Flexible) | 35-40 kg | Free | Free | ✅ Yes | Heavy luggage, flexible dates |
| Business | 40 kg | Free | Free | ✅ Yes | Premium experience |
💡 Smart booking tip: Sometimes ExtraFly fare (30 kg) costs LESS than EcoFly (20 kg) + extra 10 kg baggage. Always compare total cost. Contact goFLY at 01713-289171 — we calculate the best value for you.
Weight-Based Routes (Most Common from Dhaka)
For flights from Dhaka to Istanbul, Europe, Middle East, Asia, and Africa, Turkish Airlines uses the weight concept:
| Class & Fare | Total Weight | Number of Bags | Max Weight Per Bag |
|---|---|---|---|
| Economy EcoFly | 20 kg | 1-2 bags (combined) | 32 kg per bag maximum |
| Economy ExtraFly | 30 kg | 1-2 bags (combined) | 32 kg per bag maximum |
| Economy PrimeFly | 35-40 kg | 1-2 bags (combined) | 32 kg per bag maximum |
| Business Class | 40 kg | 2 bags | 32 kg per bag maximum |
Key point: You can split your allowance across multiple bags. For example, with 30 kg allowance, you could check:
- One 20 kg bag + one 10 kg bag, OR
- One 30 kg bag, OR
- Two 15 kg bags
Maximum weight per single bag: 32 kg. If one bag exceeds 32 kg, you must pay overweight fees even if your total is within allowance.
Piece-Based Routes (Americas)
For flights to United States, Canada, Mexico, Brazil, and Argentina, Turkish Airlines uses the piece concept:
| Class | Pieces | Weight Per Piece | Total |
|---|---|---|---|
| Economy (all fares) | 2 pieces | 23 kg each | 46 kg total |
| Business Class | 2 pieces | 32 kg each | 64 kg total |
Maximum dimensions per piece: 158 cm (length + width + height combined)
Important: For Americas routes, even EcoFly (light) fare gets 2×23 kg. This is a significant advantage for long-haul travel.
Miles&Smiles Elite Status Bonus
If you’re a Turkish Airlines Miles&Smiles member, you may get extra baggage:
| Status Level | Extra Checked Baggage | How to Earn |
|---|---|---|
| Classic (Free to join) | No bonus | Just sign up at turkishairlines.com |
| Classic Plus | +1 piece (23 kg) | Fly 25,000 miles annually |
| Elite | +1 piece (23 kg) | Fly 40,000 miles annually |
| Elite Plus | +2 pieces (23 kg each = 46 kg extra!) | Fly 70,000 miles annually |
💡 Join Miles&Smiles free at turkishairlines.com — takes 2 minutes. Even without status, you earn miles toward future flights and can use miles to purchase extra baggage at discount.
How to Confirm Your Exact Allowance
Your baggage allowance appears in multiple places:
| Source | How to Check | Reliability |
|---|---|---|
| E-ticket | Look for “Baggage” or “Free Baggage Allowance” section | ✅ Most reliable (this is official) |
| Booking confirmation email | Fare details section shows allowance | ✅ Reliable |
| Turkish Airlines website | Enter PNR at “Manage Booking” | ✅ Reliable |
| goFLY confirmation | We include baggage info in every ticket email | ✅ Reliable + explained in Bengali if needed |
Quick verification: Send your PNR (6-character booking code) to WhatsApp 01713-289171 — we’ll confirm your exact allowance within 5 minutes with Bengali explanation if needed.
Route-Specific Baggage Policies
Different destinations have different baggage rules. Here are the most common routes from Dhaka:
Dhaka → Istanbul (Direct)
| Fare | Cabin | Checked | Typical Price Range |
|---|---|---|---|
| EcoFly | 8 kg | 20 kg | ৳95,000-120,000 |
| ExtraFly | 8 kg | 30 kg | ৳108,000-135,000 |
| PrimeFly | 8 kg | 35-40 kg | ৳125,000-155,000 |
| Business | 16 kg (2×8) | 40 kg | ৳250,000-350,000 |
Flight info: Daily nonstop, ~6 hours 30 minutes, evening departure from Dhaka (typically 8-9 PM)
Dhaka → London (via Istanbul)
| Fare | Cabin | Checked | Typical Price Range |
|---|---|---|---|
| EcoFly | 8 kg | 20 kg | ৳110,000-145,000 |
| ExtraFly | 8 kg | 30 kg | ৳125,000-165,000 |
| PrimeFly | 8 kg | 35-40 kg | ৳145,000-185,000 |
| Business | 16 kg (2×8) | 40 kg | ৳350,000-500,000 |
Note: Same baggage rules as Istanbul — baggage transfers automatically on through tickets (same PNR).
Dhaka → New York/Toronto/Other Americas
| Class | Cabin | Checked (Pieces) | Typical Price Range |
|---|---|---|---|
| Economy (all fares) | 8 kg | 2 × 23 kg | ৳125,000-240,000 |
| Business | 16 kg | 2 × 32 kg | ৳450,000-700,000 |
Important: Americas routes use piece concept regardless of fare type. Even cheap EcoFly fare gets 2×23 kg = 46 kg total!
Dhaka → European Schengen Countries
All Schengen destinations (Germany, France, Italy, Netherlands, Switzerland, Spain, etc.) follow the standard weight-based policy:
| Fare | Checked Allowance | Example Destinations |
|---|---|---|
| EcoFly | 20 kg | Paris, Frankfurt, Amsterdam, Rome |
| ExtraFly | 30 kg | Barcelona, Milan, Zurich, Vienna |
| PrimeFly | 35-40 kg | All European cities |
Visa reminder: Most European countries require a Schengen visa. Apply 6-8 weeks before travel. See our Schengen visa checklist. goFLY processes Schengen visas with 90% success rate.
Dhaka → Middle East (via Istanbul)
For Dubai, Saudi Arabia (Jeddah, Riyadh, Dammam), Qatar, Kuwait, Bahrain, and other Gulf destinations:
| Fare | Checked Allowance | Notes |
|---|---|---|
| EcoFly | 20 kg | May be tight for expats with household items |
| ExtraFly | 30 kg | Better for work travel or gifts |
| PrimeFly | 35-40 kg | Good for relocation or long stays |
Umrah travelers: See our Umrah visa and travel guide for pilgrimage-specific baggage tips including Zamzam water rules.
Extra Baggage Fees & How to Save Money
Need more baggage than your allowance? Here’s how Turkish Airlines charges — and how to minimize costs.
Current Fee Structure (From Dhaka) — December 2025
Overweight Baggage (Weight Concept Routes)
| Excess Weight | Fee (USD) | Fee (BDT approx.) | Pre-purchase Online (Save 30%) |
|---|---|---|---|
| 1-3 kg over | $32-40 | ৳3,200-4,000 | Not available (pay at airport) |
| 4-8 kg over | $50-80 | ৳5,000-8,000 | ৳3,500-5,500 online |
| 9-15 kg over (extra 10 kg) | $80-120 | ৳8,000-12,000 | ৳5,600-8,400 online |
| 16-23 kg over (extra 20 kg) | $120-200 | ৳12,000-20,000 | ৳8,400-14,000 online |
Conversion rate: BDT 100 = $1 USD (approximate, varies by payment method)
Extra Pieces (Piece Concept Routes – Americas)
| Extra Bags | Economy | Business |
|---|---|---|
| 1st extra piece (23 kg) | $100-150 (৳10,000-15,000) | Often included with status |
| 2nd extra piece (23 kg) | $200-250 (৳20,000-25,000) | $100-150 (৳10,000-15,000) |
| 3rd+ extra pieces | $300+ each | $200+ each |
Oversized Baggage (Any Route)
| Size (Total Dimensions) | Additional Fee (on top of weight fee) |
|---|---|
| 159-203 cm | $75-100 (৳7,500-10,000) |
| 204-277 cm | $150-200 (৳15,000-20,000) |
| Over 277 cm | Requires cargo booking (contact airline) |
5 Smart Ways to Save on Baggage Fees
1. Pre-purchase Online (Save 20-40%)
Buying extra baggage through turkishairlines.com BEFORE your flight is significantly cheaper than paying at the airport counter.
| When You Buy | Typical Savings | Example: Extra 10 kg Dhaka-Istanbul |
|---|---|---|
| At booking time | 35-40% off | ৳6,000 online vs. ৳10,000 airport |
| 24+ hours before flight | 25-30% off | ৳7,000 online vs. ৳10,000 airport |
| At airport check-in | Full price | ৳10,000-12,000 |
How to pre-purchase:
- Go to turkishairlines.com → Manage Booking
- Enter your PNR and surname
- Select “Add Services” → “Extra Baggage”
- Choose amount and pay online
2. Book the Right Fare from the Start
Sometimes upgrading your fare is cheaper than buying extra baggage separately:
| Scenario | EcoFly + Extra 10 kg | ExtraFly (30 kg included) | Savings |
|---|---|---|---|
| Dhaka-Istanbul | ৳97,000 + ৳8,000 = ৳105,000 | ৳108,000 | Similar price BUT ExtraFly includes free seat selection (worth ৳2,500) |
| Dhaka-London | ৳115,000 + ৳10,000 = ৳125,000 | ৳128,000 | ExtraFly better value (free seat + partial refund option) |
Contact goFLY at 01713-289171 — we compare total costs (fare + baggage + seat selection) and recommend the best value option for your specific needs.
3. Join Miles&Smiles (Free)
Benefits for members:
- Earn miles: Use for future flights or upgrades
- Elite status bonuses: Up to +46 kg extra baggage free
- Discounted extra baggage: Use miles to purchase baggage at 20-30% discount vs. cash price
Sign up free at turkishairlines.com — takes 2 minutes. Add your Miles&Smiles number to bookings to start earning.
4. Pack Strategically
- Wear heavy items: Boots, jacket, heavy sweater on plane = save 2-3 kg in baggage
- Vacuum bags: Compress clothes to fit more in same weight
- Ship non-essential items: If traveling frequently, use cargo services for books, decorative items
- Share allowance: If traveling with family on same booking, distribute baggage among travelers (one person 25 kg, another 15 kg = both within 40 kg combined if allowed)
- Digital over physical: E-books instead of paper books, digital documents instead of printed
5. Book Through goFLY for Best Overall Value
We help you save by:
- ✅ Finding promotional fares with better baggage allowances
- ✅ Calculating whether fare upgrade or extra baggage is cheaper
- ✅ Bundling baggage with ticket changes to save overall costs
- ✅ Advising on timing (prices fluctuate — book when baggage fees are lower)
Real example: Customer needed 35 kg for Dhaka-London. We showed EcoFly + 15 kg extra (৳133,000 total) vs. PrimeFly with 40 kg included (৳145,000). Customer chose PrimeFly for ৳12,000 more and got free changes + full refund option worth ৳15,000+. Total value: better.
Fee Payment Methods at Dhaka Airport
If you need to pay at the airport:
| Method | Accepted | Notes |
|---|---|---|
| Cash (USD) | ✅ Yes | Preferred by airline |
| Cash (BDT) | ✅ Yes | Exchange rate may not be favorable |
| Credit/Debit Card | ✅ Yes | Visa, Mastercard accepted |
| bKash/Nagad | ❌ No | Not accepted at airport counter |
⚠️ Common Mistake: Arriving at airport assuming bKash/Nagad works. It doesn’t. Bring cash or card to avoid panic and delays.
Infant & Child Baggage Allowance
Traveling with children? Here’s what Turkish Airlines allows:
Infants (Under 2 Years, No Seat)
| Item | Allowance | Notes |
|---|---|---|
| Checked baggage | 10 kg (1 piece) | Standard for all fare types |
| Cabin baggage | No separate allowance | Must fit within adult’s 8 kg cabin limit |
| Stroller/Pram | ✅ Free (unlimited) | Checked at gate or counter, returned at aircraft door |
| Car seat | ✅ Free | Can be checked free, doesn’t count toward allowance |
| Baby bassinet (crib) | ✅ Free (request at booking) | Subject to availability, limited seats, book early |
| Diaper bag | ✅ Allowed in cabin | Reasonable size, carries diapers, wipes, bottles, baby food |
Important: Infants (under 2, no seat) don’t get separate cabin baggage allowance. All baby items in cabin must fit within the adult’s 8 kg + personal item limit.
Children (2-11 Years, Own Seat)
| Item | Allowance |
|---|---|
| Checked baggage | Same as adult fare purchased (20 kg, 30 kg, or 40 kg depending on fare) |
| Cabin baggage | 8 kg (same as adult) |
| Personal item | 1 item (same as adult) — can be small backpack, toy bag |
Children with their own seat receive the FULL baggage allowance of their ticket class — same as adults.
Baby Food, Formula & Milk
| Item | Cabin Allowed | Quantity Limit |
|---|---|---|
| Baby formula (powder) | ✅ Yes | Reasonable quantity for journey |
| Prepared milk/formula (liquid) | ✅ Yes | Reasonable quantity (exceeds 100ml rule) |
| Baby food (jars, pouches) | ✅ Yes | Reasonable quantity |
| Breast milk (expressed) | ✅ Yes | Reasonable quantity |
| Water for formula | ✅ Yes | Reasonable quantity |
Security screening: Baby food and formula are exempt from the 100ml liquid rule but may be tested at security. Keep in clear containers for easy inspection.
Booking Tips for Families
- Request bassinet EARLY — Limited availability (typically 4-6 per aircraft), assigned first-come-first-served. Request at booking time.
- Pre-book children’s meals — Special kids’ meals available free. Request at booking or via Manage Booking at least 24 hours before flight.
- Gate-check stroller — Use stroller through airport until boarding, then check at gate. Airline brings it to aircraft door on arrival.
- Seat selection for families — Book seats together early. Families with infants often get bulkhead row (more space) if requested early.
- Bring extra clothes in cabin — For both child and yourself. Diaper leaks and spills happen on planes.
Family booking assistance: Call goFLY at 01713-289173 — our tour desk specializes in family travel arrangements including bassinet requests, children’s meals, and optimal seating.
Sports Equipment & Musical Instruments
Turkish Airlines accommodates sports equipment and musical instruments with specific policies.
Sports Equipment
| Equipment | Policy | Size/Weight Limit | Fee |
|---|---|---|---|
| Bicycles | Accepted | Max 23 kg (properly packed) | Free if within baggage allowance, otherwise standard excess baggage fee |
| Golf clubs | Accepted | 1 bag up to 15 kg (clubs + shoes + balls) | Free (counts as 1 piece toward allowance) |
| Skis/Snowboards | Accepted | 1 pair skis + boots + poles = 1 piece, max 23 kg | Free (counts toward allowance) |
| Surfboards | Accepted | Max 277 cm length, max 23 kg | Standard baggage fees apply + oversize fee if >158 cm |
| Diving equipment | Accepted | Empty tanks only, max 23 kg | Counts toward allowance |
| Fishing equipment | Accepted | Rods in protective tube, max 277 cm | Counts toward allowance + oversize fee if applicable |
| Cricket equipment | Accepted | Bat + pads + helmet in bag, max 23 kg | Counts toward allowance |
Bicycle Packing Requirements
Bicycles must be properly prepared to avoid damage and meet airline requirements:
- ✅ Handlebars fixed sideways or removed
- ✅ Pedals removed or folded inward
- ✅ Tires deflated to 50% pressure
- ✅ Packed in bike box, bike bag, or wrapped with padding
- ✅ Battery removed (if e-bike — lithium battery max 160Wh must go in cabin)
- ✅ Frame protected with bubble wrap or foam
Tip: Bike shops near Dhaka airport offer packing services (৳500-1,000). Worth it to avoid damage.
Golf Equipment Details
What counts as “one golf bag”:
- 1 golf bag with clubs (up to 14 clubs)
- 1 pair of golf shoes (inside bag or separate)
- Up to 12 golf balls
- Golf gloves, tees, markers
- All counted as 1 piece of checked baggage
Musical Instruments
| Size Category | Examples | Policy | Notes |
|---|---|---|---|
| Small (fits overhead/under seat) | Violin, flute, clarinet, small guitar | Cabin or checked (your choice) | If cabin: must fit 55×40×23 cm dimensions OR overhead bin. Counts toward cabin baggage allowance. |
| Medium (larger than carry-on) | Cello, sitar, large guitar | Extra seat purchase required if cabin desired | Contact airline 48+ hours in advance. Seat next to you, instrument in its own seat with seatbelt. |
| Large (very oversized) | Double bass, harp, drums | Cargo only (advance arrangement) | Special handling required. Contact Turkish Airlines cargo at least 72 hours before. |
Cabin Carriage of Instruments
To carry a musical instrument in the cabin:
- Option 1: Fits in overhead bin (within 55×40×23 cm) — counts as your cabin baggage
- Option 2: Larger instrument — purchase extra seat
- Maximum weight: 75 kg
- Maximum dimensions: 95×75×43 cm
- Seat must be adjacent to yours
- Instrument secured with seatbelt
- Costs: Child fare (typically 75% of adult fare)
Hard case recommended: Fragile instruments should be in hard cases for protection, especially if checking as baggage.
Special item booking: When you book through goFLY, we notify Turkish Airlines about your sports equipment or instruments at booking time — no extra steps for you. Call 01713-289171.
Medical Equipment & Mobility Devices
Turkish Airlines transports necessary medical equipment and mobility devices at no extra charge.
Mobility Devices (Free of Charge — Do NOT Count Toward Baggage Allowance)
| Device | Cabin/Checked | Notes |
|---|---|---|
| Manual wheelchair | Checked free (can gate-check) | Folded, available at aircraft door on arrival |
| Electric wheelchair | Checked free | Battery requirements apply (see below) |
| Walking frames/crutches | Cabin allowed | Stored in overhead or crew area during flight |
| Walking canes | Cabin allowed | Can keep with you at seat if collapsible |
| Mobility scooters | Checked free | Battery size restrictions apply, advance notice required |
Medical Equipment (Free of Charge — Do NOT Count Toward Baggage Allowance)
| Equipment | Policy | Advance Notice Required |
|---|---|---|
| CPAP machine | Cabin allowed (doesn’t count toward baggage) | 48 hours recommended |
| Portable oxygen concentrator (POC) | Cabin allowed (approved models only) | 72 hours required + medical certificate |
| Dialysis equipment | Cabin or checked (your choice) | 48 hours required |
| Medications (prescription) | Cabin allowed (reasonable quantities) | Carry prescription letter or doctor’s note |
| Insulin & needles | Cabin allowed | Carry doctor’s letter, keep in original packaging |
| Nebulizer | Cabin allowed | 48 hours notice recommended |
Wheelchair Battery Requirements
| Battery Type | Allowed | Conditions |
|---|---|---|
| Dry cell/Gel cell (non-spillable) | ✅ Yes | Can remain connected to wheelchair |
| Spillable wet cell (lead-acid) | ✅ Yes | Must be disconnected, terminals protected, upright position |
| Lithium-ion (≤300Wh) | ✅ Yes | May need removal and separate packing, contact airline 72 hours ahead |
| Lithium-ion (>300Wh) | ❌ No | Not permitted on passenger aircraft |
Battery labeling: Ensure battery wattage (Wh) is clearly labeled. If voltage (V) and amp-hours (Ah) are shown instead, calculate: Wh = V × Ah. For example: 24V × 10Ah = 240Wh (allowed).
Approved Portable Oxygen Concentrators (POC)
Only FAA-approved POC models are allowed in cabin. Common approved brands:
- ✅ Philips Respironics EverGo, SimplyGo
- ✅ Inogen One (G1, G2, G3, G4, G5)
- ✅ AirSep FreeStyle, Focus, LifeStyle
- ✅ Respironics EverGo
POC requirements:
- Medical certificate from doctor (within 10 days of flight)
- Sufficient batteries for 150% of flight duration
- Advanced notice (72 hours minimum)
- User must be able to see, hear, and understand device alarms
How to Arrange Medical Assistance
- At booking (best time):
- Inform goFLY or Turkish Airlines about medical needs
- Specify equipment type and power requirements
- Request wheelchair assistance if needed
- 48-72 hours before flight:
- Confirm arrangements with airline
- Email medical certificates/prescriptions to airline
- Verify equipment approval
- At airport (arrive 3+ hours early):
- Check in at regular counter (not self-service)
- Present medical documentation
- Coordinate wheelchair/assistance with staff
Medical travel assistance: Call goFLY at 01713-289175 — we coordinate directly with Turkish Airlines for medical equipment approval, wheelchair requests, and special assistance. We’ve helped 100+ passengers with medical needs.
Prohibited & Restricted Items
Packing prohibited items can result in confiscation, fines, missed flights, or legal consequences. Know before you pack.
Completely Prohibited (Cabin AND Checked)
| Category | Examples | Penalty if Found |
|---|---|---|
| Explosives & Flammable | Fireworks, flares, ammunition, lighter fluid, gasoline, paint thinner, matches (large quantities) | Confiscation + possible criminal charges |
| Compressed gases | Camping gas, aerosols (except toiletries), CO2 cartridges, fire extinguishers | Confiscation + bag may be removed from flight |
| Toxic substances | Pesticides, poisons, infectious substances, mercury | Confiscation + health hazard report |
| Corrosives | Car batteries (wet cell), strong acids, drain cleaners, oven cleaners | Confiscation |
| Radioactive materials | Any radioactive substance | Immediate security alert + legal action |
| Illegal drugs | Narcotics, cannabis (regardless of local legality in destination), psychedelics | Arrest + criminal prosecution in Bangladesh |
Cabin Prohibited, Checked Allowed
| Item | Cabin | Checked | Packing Instructions for Checked |
|---|---|---|---|
| Sharp objects (knives, scissors >6cm blades) | ❌ | ✅ | Wrap blades in protective material |
| Tools (screwdrivers, wrenches, drills, hammers) | ❌ | ✅ | Secure in hard case if possible |
| Sporting goods (bats, golf clubs, hockey sticks, cricket bats) | ❌ | ✅ | Proper sports equipment bags |
| Martial arts equipment (swords, nunchucks) | ❌ | ✅ | Wrapped and declared |
| Toy/replica weapons | ❌ | ✅ | Clear labeling as “TOY” |
| Razor blades (loose) | ❌ | ✅ | Safety razors with blades in handle are cabin-OK |
Liquid Restrictions (Cabin Baggage Only)
The 3-1-1 rule applies to ALL liquids, gels, aerosols, creams, and pastes in cabin baggage:
| Requirement | Details |
|---|---|
| Container size | Maximum 100ml (3.4 oz) per container — CONTAINER size matters, not amount inside |
| Bag type | 1 transparent, resealable plastic bag per passenger (like ziplock) |
| Bag size | Maximum 1 liter capacity (approximately 20×20 cm) |
| Quantity per passenger | 1 bag only |
| Screening | Remove bag from cabin baggage at security for separate screening |
What counts as “liquids”:
- Water, juice, beverages
- Shampoo, conditioner, shower gel
- Toothpaste, mouthwash
- Perfume, cologne
- Lotions, creams, moisturizers
- Hair gel, wax, spray
- Mascara, liquid foundation
- Peanut butter, jam, honey
- Aerosol cans (deodorant, hairspray)
Exceptions allowed (exceed 100ml limit):
- ✅ Medications with prescription or doctor’s letter
- ✅ Baby food, formula, breast milk (reasonable quantity for journey)
- ✅ Special dietary items (with medical documentation)
- ✅ Duty-free liquids in sealed STEB bags (purchased after security)
Lithium Battery Rules (CRITICAL)
| Device/Battery | Cabin | Checked | Quantity Limits |
|---|---|---|---|
| Devices with built-in batteries (phone, laptop, camera, tablet) | ✅ Yes | ✅ Yes BUT device must be completely OFF (not sleep mode) | No limit |
| Spare lithium batteries (loose) | ✅ Yes | ❌ ABSOLUTELY NO | Max 2 spare batteries per person (≤100Wh each) |
| Power banks (≤100Wh) | ✅ Yes | ❌ ABSOLUTELY NO | Max 2 per person |
| Power banks 100-160Wh | ✅ Yes (airline approval needed) | ❌ NO | Max 2 per person with approval |
| Power banks >160Wh | ❌ NO | ❌ NO | Not permitted on aircraft |
| E-cigarettes, vapes | ✅ Yes (carry only, cannot use) | ❌ NO | Must be in cabin, cannot be charged on aircraft |
⚠️ CRITICAL WARNING: Packing power banks or spare lithium batteries in checked luggage is one of the MOST COMMON mistakes. Security WILL remove your bag from the flight, causing delays or missed flights. ALWAYS carry power banks in cabin baggage, NEVER in checked.
How to check Wh rating:
- Most power banks show Wh rating on label
- If only mAh (milliamp-hours) shown: Wh = (mAh × V) ÷ 1000
- Example: 20,000 mAh × 3.7V ÷ 1000 = 74 Wh (allowed)
- Example: 50,000 mAh × 3.7V ÷ 1000 = 185 Wh (NOT allowed)
Bangladesh-Specific Departure Restrictions
When departing from Dhaka, also note these Bangladesh-specific rules:
- Drones/UAVs: Require export permission from Bangladesh Civil Aviation Authority. Start process 2+ weeks before travel. Recreational drones may be confiscated without permit.
- Antiquities: Items over 100 years old require export clearance from Department of Archaeology. Heavy fines for illegal export.
- Large cash amounts: Must declare amounts over $5,000 USD equivalent (or ৳500,000). Failure to declare can result in confiscation.
- Gold: Limit 100 grams for males, 200 grams for females departing Bangladesh. Require documentation if exceeding.
- Medications: Large quantities may be questioned. Carry prescriptions for all medications, especially controlled substances.
Common Items People Forget About
| Item | Status | Notes |
|---|---|---|
| Smart luggage with non-removable battery | ❌ Prohibited in checked, ⚠️ restricted in cabin | Battery MUST be removable. Non-removable = cannot fly. |
| Lighters (cigarette lighters) | 1 allowed in cabin, prohibited in checked | Torch lighters prohibited entirely |
| Safety matches | 1 small box in cabin, prohibited in checked | “Strike anywhere” matches prohibited entirely |
| Christmas crackers / party poppers | ❌ Prohibited (explosives) | People often don’t realize these are banned |
| Snow globes | Cabin: if ≤100ml liquid, Checked: OK | Subject to liquid rules in cabin |
Lost, Delayed & Damaged Baggage
Baggage issues are uncommon on Turkish Airlines (99%+ bags arrive on time), but knowing the process helps if something goes wrong.
Immediate Steps at the Airport
🚨 CRITICAL: DO NOT leave the baggage claim area before reporting issues. Once you exit, it becomes much harder to file claims and prove the issue occurred on this flight.
If your baggage is missing, damaged, or tampered with:
- Go immediately to Turkish Airlines baggage service desk (located near baggage carousels at HSIA)
- File a Property Irregularity Report (PIR) — you’ll receive a reference number (essential for tracking)
- Keep your baggage tags — the stickers attached to your boarding pass at check-in are essential proof
- Get written confirmation — PIR copy + staff contact details for follow-up
- Take photos — If damaged, photograph all angles before leaving airport
Contact Information for Baggage Issues
| Location/Method | Contact | When to Use |
|---|---|---|
| Dhaka Airport Baggage Desk | At arrival area (Terminal 1) | Immediate issues upon arrival |
| Dhaka Airport Phone | 02-8901173 | Follow-up calls about delayed bags |
| Turkish Airlines Dhaka Office | 02-9892393 | Daytime follow-up (Sun-Thu 10AM-6PM) |
| Online Tracking | turkishairlines.com → Baggage Services | Check status 24/7 using PIR reference |
| WorldTracer System | Via PIR reference number | Global baggage tracking system |
| goFLY Assistance | 01713-289171 | Help filing claims, following up with airline |
Delayed Baggage — What Happens
| Timeframe | Action |
|---|---|
| 0-24 hours | Most delayed bags arrive on next flight from same route. Turkish Airlines delivers to your address in Dhaka free. |
| 24-48 hours | Continue tracking via WorldTracer. Airline provides updates via phone/SMS. |
| 48-72 hours | If still not located, claim essential expenses (see below). |
| 21+ days | Bag declared “lost” — file compensation claim for bag + contents. |
Delayed Baggage — Essential Expenses Reimbursement
If your baggage is delayed and you need to purchase essentials, Turkish Airlines may reimburse:
| Expense Type | Typically Covered | Reasonable Amount (BDT) |
|---|---|---|
| Toiletries (toothbrush, soap, shampoo, etc.) | ✅ Yes | ৳2,000-3,000 |
| Essential clothing (underwear, shirts, basic items) | ✅ Yes | ৳3,000-6,000 (conservative items) |
| Prescription medications | ✅ Yes | Actual cost with prescription proof |
| Business essentials (if traveling for work) | ✅ Case-by-case | Reasonable amounts (e.g., charger, basic supplies) |
| Luxury items, jewelry, multiple outfits | ❌ No | Not covered |
Keep ALL receipts — you’ll need them for reimbursement claims. Take photos of receipts as backup.
Claim Deadlines (CRITICAL)
| Issue | Deadline to Report | Consequence of Missing Deadline |
|---|---|---|
| Missing baggage | Before leaving baggage claim area | Claim may be denied entirely |
| Damaged baggage (external) | Within 7 days of receiving bag | Claim rejected after 7 days |
| Delayed baggage expenses | Within 21 days of receiving bag | Reimbursement refused after 21 days |
| Lost baggage compensation | After bag is declared lost (21+ days delay) | Must file within 2 years but sooner is better |
| Pilferage (items stolen from bag) | Before leaving baggage claim area | Very difficult to prove after leaving airport |
Compensation Limits (Montreal Convention)
Under the Montreal Convention (which Turkey and Bangladesh both follow):
| Situation | Maximum Liability | BDT Equivalent |
|---|---|---|
| Lost baggage (bag + all contents) | 1,288 SDR ($1,700-1,800 USD) | ৳170,000-180,000 |
| Damaged baggage | Based on repair cost or depreciated value | Varies |
| Delayed baggage (essential expenses) | Reasonable and documented expenses | Typically ৳5,000-15,000 approved |
Important: Airline liability is LIMITED. For valuable items (jewelry, electronics, important documents), either:
- Carry in cabin baggage
- Declare excess value at check-in (pay fee for higher coverage)
- Purchase travel insurance with baggage coverage
How to File Compensation Claim
- Gather documentation:
- PIR (Property Irregularity Report) reference number
- Boarding passes and baggage tags
- Photos of damaged baggage (if applicable)
- Receipts for replacement items
- List of lost items with approximate values
- Purchase receipts for expensive items (if available)
- Submit claim:
- Online: turkishairlines.com → Customer Relations → Baggage Claim
- Email: Submit via customer service portal with all documentation
- In person: Dhaka office at Gulshan (02-9892393)
- Through goFLY: We can submit and follow up on your behalf — 01713-289171
- Wait for response:
- Initial acknowledgment: 7-14 days
- Investigation: 30-60 days for decision
- Payment (if approved): 14-30 days after decision
- Total: Expect 2-4 months for final resolution
💡 Tip from our team: Take photos of your packed bags BEFORE departure (open suitcase showing contents). If you need to claim for lost items, visual evidence significantly strengthens your case and speeds approval.
Travel Insurance Recommendation
Turkish Airlines’ liability is capped at ৳170,000-180,000. For comprehensive protection:
- ✅ Covers items beyond airline liability limits
- ✅ Faster reimbursement process (weeks vs. months)
- ✅ Includes trip interruption, medical emergencies, cancellations
- ✅ Usually covers electronics and valuables (airline often doesn’t)
Cost: Typically ৳1,500-3,000 for 1-week international trip
See our travel insurance options for coverage details and quotes.
goFLY baggage claim assistance: We’ve helped 50+ customers file successful claims totaling ৳20+ lakh in compensation. We guide documentation, submit claims, and follow up until resolved. Call 01713-289171.
Frequently Asked Questions
General Baggage Questions
Q: What is the exact baggage allowance for Turkish Airlines from Dhaka?
A: Your allowance depends on fare type purchased:
- Economy EcoFly (Light): 8 kg cabin + 20 kg checked
- Economy ExtraFly (Regular): 8 kg cabin + 30 kg checked — MOST COMMON for Dhaka flights
- Economy PrimeFly (Flexible): 8 kg cabin + 35-40 kg checked
- Business Class: 16 kg cabin (2×8 kg bags) + 40 kg checked
Your e-ticket shows your specific allowance under “Baggage” or “Free Baggage Allowance” section. Not sure? Send your PNR (booking code) to WhatsApp 01713-289171 — we’ll confirm your exact allowance in under 5 minutes with Bengali explanation if needed.
Q: How much does extra baggage cost on Turkish Airlines from Dhaka?
A: Costs vary by route and booking method. Pre-purchasing online saves 20-40%.
Typical costs from Dhaka (December 2025):
- Extra 5 kg: ৳3,500-5,000 online | ৳5,000-7,000 at airport
- Extra 10 kg: ৳6,000-9,000 online | ৳10,000-14,000 at airport
- Extra 15 kg: ৳9,000-13,000 online | ৳15,000-20,000 at airport
- Additional bag (23 kg): ৳8,000-12,000 online | ৳13,000-18,000 at airport
Save money: Buy online at turkishairlines.com before your flight. Or contact goFLY at 01713-289171 — we’ll calculate if buying extra baggage or upgrading fare type saves you more money overall.
Q: Can I carry a laptop on Turkish Airlines?
A: Yes, absolutely. Laptops should be in cabin baggage (carry-on) or your personal item (laptop bag).
Important:
- ✅ Laptop in cabin — counts toward your 8 kg cabin allowance
- ✅ At security — remove laptop from bag for separate X-ray screening
- ❌ NEVER in checked baggage — lithium batteries in laptops are prohibited in checked baggage due to fire risk
Q: What happens if my baggage exceeds the weight limit at check-in?
A: You have three options:
- Remove items: Take things out at check-in counter and redistribute into cabin baggage (if you have space within 8 kg cabin limit)
- Pay excess fees: At airport counter (expensive — see fees above). Payment via cash (BDT/USD) or credit/debit card. bKash/Nagad NOT accepted at airport.
- Repack with travel companions: If traveling with family/friends on same booking, redistribute baggage between passengers if they have spare allowance
Best approach: Weigh bags at home BEFORE going to airport. If overweight, pre-purchase extra baggage online (saves 20-40% vs. airport prices) or contact goFLY at 01713-289171 to explore options.
Food & Special Items
Q: Can I carry food items from Dhaka to Istanbul/Europe?
A: Partially allowed, with restrictions:
| Food Type | From Dhaka | Into Europe/Turkey |
|---|---|---|
| Sealed commercial packages (biscuits, chips, candy) | ✅ Allowed in checked | ✅ Usually OK |
| Dry goods (rice, lentils, spices — sealed) | ✅ Allowed in checked | ✅ Usually OK in reasonable quantities |
| Homemade cooked food | ⚠️ Not recommended | ❌ Often confiscated (sanitary concerns) |
| Meat products (beef, chicken, fish — cooked or raw) | ✅ Can pack in checked | ❌ PROHIBITED entering EU (heavy fines) |
| Dairy products (milk, cheese, paneer) | ✅ Can pack in checked | ❌ PROHIBITED entering EU |
| Fresh fruits/vegetables | ✅ Can pack | ❌ Often restricted/prohibited |
| Pickles, sauces (liquid) | 100ml limit in cabin, larger in checked | ✅ Usually OK in checked |
⚠️ Critical Warning: EU countries have VERY strict rules on meat and dairy products from non-EU countries. Fines: €300-1,500 if found. If traveling to Europe, DO NOT pack any meat or dairy products.
For final destination’s specific import rules, check their customs website or contact goFLY at 01713-289171 for guidance.
Q: Can I bring Zamzam water on Turkish Airlines from Saudi Arabia to Dhaka?
A: Yes, up to 5 liters in checked baggage in properly sealed containers.
Rules:
- ✅ Up to 5 liters total per passenger
- ✅ Must be in checked baggage (NOT cabin — liquid limits apply)
- ✅ Containers must be properly sealed to prevent leakage
- ✅ Clearly labeled as “Zamzam water” helps at customs
- ✅ Pack in plastic bags inside luggage to contain leaks
Turkish Airlines recognizes the religious significance and allows Zamzam water within these limits.
Q: What about carrying medicine from Bangladesh?
A: Medications are allowed in reasonable quantities in cabin or checked baggage.
Best practices:
- ✅ Carry prescription letter or doctor’s note (especially for controlled substances)
- ✅ Keep medicines in original packaging with labels showing your name
- ✅ Insulin and needles allowed with documentation
- ✅ Liquid medicines: Exception to 100ml rule in cabin if you have prescription
- ✅ Reasonable quantity = amount needed for trip + extra for delays (typically 30-60 days supply)
For controlled substances (pain medications, sleeping pills, etc.), check destination country’s import rules — some countries restrict certain medications legal in Bangladesh.
Lost & Delayed Baggage
Q: How do I track lost baggage from Turkish Airlines?
A: If you filed a PIR (Property Irregularity Report) at the airport:
- Online tracking:
- Go to turkishairlines.com
- Navigate to “Baggage Services” or “Track Baggage”
- Enter your PIR reference number (you received this when filing report)
- WorldTracer system: Uses same PIR number for global tracking
- Phone updates: Call Dhaka airport Turkish Airlines counter at 02-8901173
- goFLY assistance: If you booked through us, call 01713-289171 — we can contact airline on your behalf and get updates faster
Typical timeline: 90% of delayed bags arrive within 24-48 hours. Airline delivers to your Dhaka address free of charge.
Q: What compensation can I get for lost baggage?
A: Under Montreal Convention: up to 1,288 SDR ($1,700-1,800 USD) = approximately ৳170,000-180,000. This covers the bag AND contents combined.
What you need to file claim:
- PIR reference number (filed at airport before leaving)
- Boarding passes and baggage claim tags
- List of lost items with approximate values
- Purchase receipts for expensive items (if available)
- Photos of packed bag before travel (very helpful)
Deadline: File after bag is declared lost (21+ days delay) but within 2 years of flight.
Important: Airline liability is LIMITED to ৳170,000-180,000 total. For valuables exceeding this:
- Declare excess value at check-in (pay fee for higher coverage), OR
- Purchase travel insurance with baggage coverage (typically covers up to $2,000-5,000)
goFLY claim assistance: We guide documentation, submit claims, and follow up until resolved. Success rate: 85%. Call 01713-289171.
Transit & Connections
Q: Do I need to collect baggage during Istanbul transit if going to Europe?
A: Depends on your ticket type:
If SAME TICKET (one PNR for entire journey):
- ❌ NO — you do NOT collect baggage at Istanbul
- ✅ Baggage transfers automatically to final destination
- ✅ Baggage tagged at Dhaka all the way to final city (e.g., “LHR” for London)
- ✅ You stay in international transit area at Istanbul
- ✅ Collect baggage only at final destination
If SEPARATE TICKETS (different PNRs):
- ✅ YES — you MUST collect baggage at Istanbul
- ⚠️ Clear Turkish customs and immigration
- ⚠️ Re-check baggage for next flight
- ⚠️ Need 4-5 hours minimum connection time
- ⚠️ Your responsibility if you miss connection
How to tell: Look at your booking confirmation. One PNR (6-character code) = same ticket. Two different PNRs = separate tickets.
💡 Why book through goFLY: We ALWAYS ensure connections are on the same ticket (single PNR) to protect you from this expensive complication. Call 01713-289171.
Q: How much connection time do I need at Istanbul Airport?
A: Official minimums vs. our recommendations:
| Connection Type | Turkish Airlines Minimum | goFLY Recommendation | Reason |
|---|---|---|---|
| International → International | 90 minutes | 2+ hours | IST is HUGE airport, security queues can be long |
| International → Domestic Turkey | 90 minutes | 2+ hours | Same reason |
| Domestic → International | 75 minutes | 2 hours | Buffer for delays |
Real experience from our customers: Connections under 2 hours CAN work but feel rushed, especially during peak times (mornings, evenings). If your Dhaka flight is even 30 minutes late, you’ll be running through the airport.
If connection is tight: Inform cabin crew before landing — they sometimes arrange priority escort through Istanbul Airport.
Booking & Fees
Q: Is it cheaper to buy extra baggage online or at the airport?
A: Online is 20-40% cheaper. Here’s proof with real numbers:
| Extra Baggage | Online (Pre-purchase) | Airport Counter | You Save |
|---|---|---|---|
| Extra 10 kg Dhaka-Istanbul | ৳6,000-8,000 | ৳10,000-12,000 | ৳2,000-4,000 (25-40%) |
| Extra 10 kg Dhaka-London | ৳7,000-10,000 | ৳12,000-16,000 | ৳3,000-6,000 (30-40%) |
| Extra bag (23 kg) Americas route | ৳8,000-11,000 | ৳13,000-18,000 | ৳4,000-7,000 (35%) |
When to buy:
- At booking time: 35-40% discount (biggest savings)
- 24+ hours before flight: 25-30% discount (still good)
- At airport check-in: Full price (most expensive)
How to pre-purchase:
- Go to turkishairlines.com → “Manage Booking”
- Enter PNR and surname
- Select “Add Services” → “Extra Baggage”
- Choose weight/pieces and pay online
Q: Can goFLY help me add extra baggage to my booking?
A: Yes, absolutely. Contact us with your PNR and we can:
- ✅ Confirm your current baggage allowance
- ✅ Check current baggage fees for your specific route
- ✅ Compare: Extra baggage cost vs. Fare upgrade cost (sometimes upgrading from EcoFly to ExtraFly is cheaper than buying 10 kg extra)
- ✅ Process baggage additions through airline system
- ✅ Advise on most economical option for your situation
- ✅ Accept payment via bKash, Nagad, card, or cash (airline website only takes cards)
Contact: 01713-289171 (call/WhatsApp) | ticket@goflybd.com
Real example: Customer needed 15 kg extra Dhaka-London. Extra baggage cost: ৳12,000. Upgrading from EcoFly to ExtraFly fare: ৳13,000 difference BUT included 10 kg extra + free seat selection (worth ৳2,500) + partial refund option. We showed both options, customer chose fare upgrade for better overall value.
Q: What payment methods does Turkish Airlines accept for extra baggage at Dhaka airport?
A: At HSIA airport counter:
| Payment Method | Accepted? | Notes |
|---|---|---|
| Cash (USD) | ✅ Yes | Preferred, best exchange rate |
| Cash (BDT) | ✅ Yes | Accepted but exchange rate may not be ideal |
| Credit Card (Visa, Mastercard) | ✅ Yes | Most cards accepted |
| Debit Card | ✅ Yes | If enabled for international transactions |
| bKash | ❌ NO | Not accepted at airport counter |
| Nagad | ❌ NO | Not accepted at airport counter |
⚠️ Common mistake: People assume bKash/Nagad works everywhere now. It doesn’t work at airline counters. Bring cash (USD or BDT) or credit/debit card to airport.
Contact & Support
goFLY Baggage Support (IATA #42337956)
Get instant baggage help without visiting any office:
| Contact Method | Details | Best For |
|---|---|---|
| 📞 Call | 01713-289171 | 01713-289177 | 01713-289178 | Immediate questions, urgent issues |
| wa.me/8801713289171 | Quick allowance checks, sending PNR/documents | |
| ticket@goflybd.com | Non-urgent queries, detailed questions | |
| 🏢 Office Visit | 1 Shukrabad Road, Dhanmondi, Dhaka 1207 | Face-to-face consultation, payment in person |
| 🕐 Hours | 10 AM – 10 PM Daily (including Fri-Sat) | Extended hours vs. airline office |
| 💳 Payment | bKash, Nagad, Bank Transfer, Card, Cash | Flexible payment options |
Turkish Airlines Direct Contacts
| Contact | Details | Hours |
|---|---|---|
| Dhaka Office (GSA – Aeromate) | 02-9892393 | Sun-Thu 10AM-6PM (Closed Fri-Sat) |
| Airport Baggage Counter | 02-8901173 | During flight operations |
| Office Address | 4th Floor, Uday Tower, 57 Gulshan Avenue, Gulshan-1, Dhaka 1212 | — |
| Website | turkishairlines.com | 24/7 |
For complete Turkish Airlines office information including location map and services, see our Turkish Airlines Dhaka Office Guide.
Why Contact goFLY for Baggage Help?
| Factor | Turkish Airlines Office | goFLY |
|---|---|---|
| Location | Gulshan-1 (must visit in person) | Phone/WhatsApp from anywhere |
| Wait time | Queue at counter (15-45 min typical) | Immediate phone/WhatsApp response |
| Hours | 10 AM-6 PM weekdays only | 10 AM-10 PM daily including weekends |
| Weekend service | Closed Friday-Saturday | Open all 7 days |
| Language | English/Bengali | Bengali/English (your preference) |
| Payment for extra baggage | Cash or Card only | bKash, Nagad, Bank, Card, Cash |
| Cost advice | Tell you fees only | Compare options, find cheapest solution |
| Claim assistance | Basic guidance | Full support from filing to resolution |
The pricing is identical — airlines set the fares and baggage fees. We save you time, travel to Gulshan, and provide expert guidance. No markup, just better service.
What customers say: “Called goFLY at 8 PM Saturday night worried about baggage allowance. Got instant confirmation via WhatsApp, didn’t have to wait until Sunday to visit airline office.” — Verified customer, November 2024
