Terms and Conditions

Last Updated: December 17, 2025
Effective Date: December 17, 2025
Version: 3.0

Quick Summary

Key points for your convenience:

✅ You must be 18 years or older to book independently
✅ Full payment required for flights; 30% advance for tour packages
✅ Visa approval is NOT guaranteed — embassies make final decisions
✅ Refunds follow airline/supplier policies and may take 7-90 days
✅ Provide accurate passport details — errors may cause fees or denial
✅ Travel insurance is strongly recommended
✅ Questions? Call +880 9639-203090 or email support@goflybd.com

Introduction

Welcome to goFLY Limited!

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and goFLY Limited. They govern your use of our website https://goflybd.com and all services we provide, including flight bookings, visa processing, tour packages, Umrah services, and travel insurance.

By using our website or services, you confirm that you have read, understood, and agree to these Terms. If you disagree with any part, please do not use our services.

These Terms should be read together with our:

• Privacy Policy
• Refund Policy
• EMI Policy
• Disclaimer

Table of Contents

1. Definitions
2. Eligibility
3. Company Information
4. Our Services
5. Booking and Confirmation
6. Payment Terms
7. Cancellation and Refunds
8. Flight Booking Terms
9. Visa Processing Terms
10. Tour Package Terms
11. Customer Responsibilities
12. Limitation of Liability
13. Force Majeure
14. Intellectual Property
15. Privacy and Data Protection
16. Website Usage
17. Dispute Resolution
18. General Provisions
19. Changes to Terms
20. Contact Information

1. Definitions

In these Terms, unless context requires otherwise:

2. Eligibility

2.1 Age Requirement

You must be at least 18 years old to use our services independently. Persons under 18 may use our services only through a parent or legal guardian who accepts these Terms.

2.2 Legal Capacity

By using our services, you represent that:

• You have legal capacity to enter binding contracts
• All information you provide is accurate and complete
• You are not prohibited from using our services under any applicable law

2.3 Account Responsibility

If you create an account, you are responsible for:

• Maintaining confidentiality of your credentials
• All activities under your account
• Notifying us immediately of unauthorized access

3. Company Information

goFLY Limited is a legally registered and certified travel agency in Bangladesh.

Official Credentials

Registered Office

goFLY Limited
1 Shukrabad Road Motiur Nibash
Beside New Model Degree College
Opposite of Metro Shopping Mall
Dhaka – 1207, Bangladesh

Contact Details

Business Hours

4. Our Services

goFLY Limited provides comprehensive travel services:

4.1 Flight Booking Services

• Domestic flights within Bangladesh
• International flights on 50+ partner airlines
• Flight changes and cancellation assistance
• Group bookings (10+ passengers)
• Corporate travel management

Browse our Airlines Directory for all partner airlines.

4.2 Visa Processing Services

• Tourist, business, medical, and student visas for 40+ countries
• Document preparation and review
• Embassy appointment scheduling
• Application tracking
• Interview preparation guidance

Popular visa services:

• USA Visa
• UK Visa
• Canada Visa
• Schengen Visa
• Australia Visa
• Singapore Visa
• Malaysia Visa
• Thailand Visa
• Dubai/UAE Visa

View all visa services: Visa Processing

Note: We facilitate visa applications only. We do NOT process work visas, work permits, or immigration services.

4.3 Tour Packages

• Ready-made packages to 10+ destinations
• Customized itinerary planning
• Hotel and transport arrangements
• Guided tours

Popular destinations:

• Thailand Tours
• Singapore Tours
• Malaysia Tours
• Dubai Tours
• Nepal Tours
• Maldives Tours
• Vietnam Tours
• Indonesia/Bali Tours

View all packages: Tour Packages

4.4 Umrah Services

• Complete Umrah packages
• Saudi Arabia visa processing
• Flights and hotel bookings in Makkah & Madinah
• Ground services and Ziyarat

4.5 Additional Services

• Travel Insurance
• B2B Services for travel agents
• Hotel reservations worldwide
• Airport transfers

5. Booking and Confirmation

5.1 How to Book

5.2 When is a Booking Confirmed?

A booking is confirmed only when ALL of these occur:

1. ✅ Payment received and cleared
2. ✅ Supplier confirms availability
3. ✅ You receive written confirmation with a booking reference number

⚠️ Important: Verbal confirmations or “hold” reservations are NOT final bookings.

5.3 Accuracy of Information

You must ensure all booking information is accurate and matches your passport exactly:

• Full name (as on passport)
• Date of birth
• Gender
• Passport number and expiry date
• Nationality
• Contact details

⚠️ Warning: Incorrect information may result in:

• Boarding denial
• Visa rejection
• Correction fees (৳500 – ৳10,000+)
• Booking cancellation without refund

goFLY is not liable for errors in customer-provided information.

5.4 Special Requests

Special requests (meals, seats, wheelchair, etc.) are communicated to suppliers but cannot be guaranteed.

6. Payment Terms

6.1 Accepted Payment Methods

6.2 Payment Schedule

6.3 EMI Terms

EMI available through SSLCOMMERZ:

• Minimum amount: ৳5,000
• Tenure: 3-36 months
• Interest: 0%-20% (bank-dependent)

Note: goFLY charges 0% interest. Bank interest rates apply separately.

6.4 Service Fees

Our service fees are non-refundable and cover:

• Booking processing
• Professional consultation
• Document verification
• Customer support

6.5 Price Validity

Quoted prices are valid only at quotation time. Prices may change due to:

• Airline/hotel rate fluctuations
• Tax or fuel surcharge changes
• Currency variations
• Availability changes

7. Cancellation and Refunds

For complete details, see our Refund Policy.

7.1 Flight Cancellations

Cancellation terms depend entirely on airline fare rules:

7.2 Tour Package Cancellations

7.3 Visa Service Cancellations

7.4 Cancellation by goFLY

We may cancel bookings if:

• Payment not received in time
• Fraudulent information detected
• Supplier cancellation occurs
• Force majeure events

For cancellations by us (except payment/fraud issues), you receive a full refund within 7-14 business days.

7.5 Refund Processing

8. Flight Booking Terms

8.1 Ticket Validity

• Tickets subject to airline terms
• E-tickets sent to your registered email
• Check validity period on your ticket

8.2 Name Policy

8.3 Baggage

• Allowance varies by airline, route, and fare class
• Baggage info provided at booking
• Pre-purchase extra baggage for better rates
• Excess fees at airport are significantly higher

8.4 Check-in

⚠️ Late check-in may result in denied boarding with no refund.

8.5 Transit Visas

• Transit visas may be required even without leaving the airport
• Requirements depend on nationality and transit country
• We inform you of requirements before booking
• Final responsibility is yours to have valid documents

8.6 Flight Disruptions

For delays/cancellations:

• Contact us immediately: +880 1713-289178
• We assist with rebooking
• Compensation is per airline policy
• We are not liable for expenses due to airline disruptions

9. Visa Processing Terms

9.1 Our Role

We are visa facilitators, not decision-makers.

⚠️ Critical: Final visa decisions rest solely with embassies. No agency can guarantee approval.

9.2 Success Rates

Our 90%+ success rate reflects:

• Pre-screened applications we accept
• We decline weak cases to protect customers
• Rates vary by destination and applicant profile
• Past success doesn’t guarantee future results

9.3 Your Responsibilities

You must:

• ✅ Provide accurate, truthful information
• ✅ Submit genuine documents only
• ✅ Disclose previous rejections or immigration issues
• ✅ Attend interviews if required
• ✅ Follow our guidance

⚠️ Warning: Fake documents = automatic rejection + possible travel ban.

9.4 Processing Times

These are estimates only. Actual times controlled by embassies.

⚠️ Important: Do NOT book non-refundable flights until visa is approved.

9.5 Visa Rejection

• Embassy fees: Non-refundable
• Our service fee: Non-refundable (work completed)
• We provide: Free rejection analysis and reapplication guidance
• If our error caused rejection: Free reapplication assistance

For visa tips, visit our Travel Guide.

10. Tour Package Terms

10.1 What’s Included

Standard packages typically include:

• Hotel accommodation (as specified)
• Airport transfers
• Ground transportation
• Guided sightseeing
• Entrance fees (as listed)
• Meals (as specified)

Package types:

• “Land Only” = Excludes flights
• “With Air” = Includes flights

10.2 What’s Excluded

Unless specified, packages exclude:

• Personal expenses
• Meals not listed
• Travel insurance
• Tips and gratuities
• Optional activities
• Visa fees (unless stated)
• Excess baggage

10.3 Itinerary Changes

We may modify itineraries due to:

• Weather or safety concerns
• Supplier issues
• Force majeure

Equivalent alternatives provided where possible.

10.4 Hotel Standards

• Star ratings follow local destination standards
• Room allocation at hotel’s discretion
• Check-in: ~2-3 PM; Check-out: ~11 AM-12 PM
• Early/late requests may incur charges

10.5 Group Tours

• Minimum group size may apply
• If not met: Full refund or alternative dates offered
• Solo travelers may pay single supplement

11. Customer Responsibilities

11.1 Travel Documents

You are responsible for:

• ✅ Valid passport (6+ months validity)
• ✅ Visas for destination and transit countries
• ✅ Booking confirmations
• ✅ Health/vaccination documents
• ✅ Travel insurance documents

11.2 Health

• Check vaccination requirements
• Carry medications with prescriptions
• Disclose conditions affecting travel
• Get travel insurance with medical coverage

11.3 Legal Compliance

• Follow destination laws and customs
• Comply with airline regulations
• Don’t carry prohibited items
• Respect local traditions

11.4 Conduct

• Behave respectfully with all service providers
• Don’t engage in illegal activities
• Follow guide/staff instructions

We may refuse service or terminate arrangements for misconduct, with no refund.

12. Limitation of Liability

12.1 Our Role

goFLY acts as an intermediary arranging services from third-party suppliers. We are NOT the actual provider of flights, hotels, visas, or tours.

12.2 What We’re Not Liable For

12.3 Maximum Liability

Our total liability shall not exceed the amount paid to goFLY for the specific booking.

12.4 Excluded Damages

We are NOT liable for:

• Indirect or consequential damages
• Lost profits or opportunities
• Emotional distress
• Additional expenses incurred

12.5 Travel Insurance

We strongly recommend comprehensive travel insurance covering:

• Trip cancellation
• Medical emergencies
• Evacuation
• Lost baggage
• Flight delays

Get a quote: Travel Insurance

13. Force Majeure

13.1 Definition

Events beyond reasonable control, including:

• Natural disasters
• Pandemics/epidemics
• War, terrorism, civil unrest
• Government actions (travel bans, closures)
• Strikes
• Major system failures

13.2 Effect

Neither party liable for non-performance due to force majeure.

13.3 Our Response

During force majeure, we will:

• Inform you promptly
• Offer alternatives where possible
• Assist with rebooking per supplier policies
• Process refunds as suppliers allow

⚠️ Refunds in force majeure depend on supplier policies and may be partial or delayed.

14. Intellectual Property

14.1 Ownership

All website content (text, images, logos, design) is owned by or licensed to goFLY Limited, protected by Bangladesh and international copyright laws.

14.2 Permitted Use

You may:

• ✅ View content for personal use
• ✅ Print for personal reference
• ✅ Share links on social media

14.3 Prohibited Use

You may NOT:

• ❌ Copy or republish without permission
• ❌ Use our logo/branding without authorization
• ❌ Scrape or data-mine our website
• ❌ Remove copyright notices

15. Privacy and Data Protection

15.1 Data We Collect

• Identity data (name, DOB, passport details)
• Contact data (email, phone, address)
• Payment data
• Travel preferences and history

15.2 How We Use Data

• Process bookings
• Submit to suppliers (airlines, embassies, hotels)
• Communicate about your travel
• Improve services
• Legal compliance

15.3 Data Sharing

We share data only with:

• Service suppliers (to fulfill bookings)
• Payment processors
• Legal authorities (when required)

We do NOT sell your data to third parties.

15.4 Your Rights

You may request to access, correct, or delete your data (subject to legal requirements).

Full details: Privacy Policy

16. Website Usage

16.1 Acceptable Use

Use our website only for:

• Lawful purposes
• Legitimate travel inquiries/bookings
• Personal, non-commercial use

16.2 Prohibited Activities

You must NOT:

• ❌ Hack or probe our systems
• ❌ Introduce malware
• ❌ Scrape or bot our website
• ❌ Submit fake bookings
• ❌ Impersonate goFLY or staff

Violations may result in access termination and legal action.

16.3 Cookies

We use cookies for functionality, analytics, and user experience. By using our website, you consent to cookies per our Privacy Policy.

16.4 Third-Party Links

Our website may link to external sites. We’re not responsible for their content or practices.

17. Dispute Resolution

17.1 Contact Us First

If you have a complaint:

1. Contact us: +880 9639-203090 or support@goflybd.com
2. Provide booking reference and issue details
3. We respond within 7 business days
4. Escalate to management if unresolved

17.2 Formal Complaints

Email support@goflybd.com with subject: “Formal Complaint – [Booking Reference]”

17.3 Governing Law

These Terms are governed by the laws of Bangladesh.

17.4 Jurisdiction

Disputes subject to exclusive jurisdiction of Dhaka courts, Bangladesh.

17.5 Time Limit

Claims must be raised within one (1) year of the event.

18. General Provisions

18.1 Severability

If any provision is found invalid, remaining provisions continue in full effect.

18.2 Entire Agreement

These Terms, with our Privacy Policy, Refund Policy, and EMI Policy, constitute the complete agreement.

18.3 Waiver

Failure to enforce any provision doesn’t waive our right to enforce it later.

18.4 Assignment

You may not transfer your rights under these Terms. We may assign our rights to a successor entity.

18.5 Electronic Communications

By providing contact details, you consent to receive:

• Booking confirmations and updates
• Service communications
• Marketing (with opt-out option)

Electronic confirmations are legally valid.

18.6 Indemnification

You agree to indemnify goFLY against claims arising from:

• Your breach of these Terms
• Your violation of laws
• False information you provided
• Your conduct during travel

19. Changes to Terms

19.1 Modifications

We may update these Terms at any time. Changes effective immediately upon posting.

19.2 Notification

Changes communicated via:

• Updated “Last Updated” date
• Website posting
• Email for material changes

19.3 Acceptance

Continued use after changes = acceptance of new Terms.

19.4 Version History

20. Contact Information

goFLY Limited

Office Address:
1 Shukrabad Road Motiur Nibash
Beside New Model Degree College
Opposite of Metro Shopping Mall
Dhaka – 1207, Bangladesh

Contact Channels

Business Hours

Emergency Support

For urgent travel emergencies outside office hours:
WhatsApp: +880 1713-289178 (monitored for emergencies)

Acknowledgment

By using goFLY Limited’s services, you confirm:

✅ You have read these Terms
✅ You understand your rights and obligations
✅ You agree to be bound by these Terms
✅ You are 18 years or older (or have guardian consent)
✅ You have legal capacity to enter this agreement

Related Pages

• About Us
• Contact Us
• Privacy Policy
• Refund Policy
• EMI Policy
• Disclaimer
• DMCA
• FAQ

Thank you for choosing goFLY Limited!

We’re committed to making your travel dreams a reality with professional service, transparency, and customer-first values.

goFLY Limited
IATA Certified • ATAB Member • Civil Aviation Licensed
Serving 10,000+ Happy Travelers Since 2017

🌐 www.goflybd.com
📞 +880 9639-203090
📧 support@goflybd.com

© 2017-2025 goFLY Limited. All Rights Reserved.