Privacy Policy

Last Updated: December 17, 2025
Effective Date: December 17, 2025
Version: 2.0

Quick Summary

Key points about your privacy:
🔒 We collect only information necessary to provide travel services
🔒 Your data is shared only with service providers (airlines, hotels, embassies)
🔒 We never sell your personal information to third parties
🔒 Your data is protected with industry-standard security
🔒 You have rights to access, correct, and delete your data
🔒 Questions? Contact us at support@goflybd.com

Introduction

At goFLY Limited, accessible from https://goflybd.com, protecting your privacy is one of our highest priorities. We are committed to being transparent about how we collect, use, store, and protect your personal information. This Privacy Policy explains:

• What information we collect
• How we use your information
• Who we share your information with
• How we protect your information
• Your rights regarding your data

This Privacy Policy applies to:

• ✅ Our website https://goflybd.com
• ✅ All services provided by goFLY Limited
• ✅ Communications with us (phone, email, WhatsApp, in-person)

This Privacy Policy does not apply to:

• ❌ Third-party websites we link to
• ❌ Services provided directly by our partners (airlines, hotels, embassies)

Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy should be read together with our:

• Terms and Conditions
• Refund Policy
• Disclaimer

Table of Contents

1. Consent
2. Information We Collect
3. How We Collect Information
4. How We Use Your Information
5. Information Sharing and Disclosure
6. Data Storage and Security
7. Data Retention
8. Cookies and Tracking Technologies
9. Third-Party Services
10. Your Privacy Rights
11. GDPR Rights (European Users)
12. CCPA Rights (California Users)
13. Children’s Privacy
14. International Data Transfers
15. Changes to This Policy
16. Contact Information

1. Consent

1.1 Your Consent

By using our website or services, you hereby consent to this Privacy Policy and agree to its terms.

1.2 Withdrawing Consent

You may withdraw your consent at any time by:

• Contacting us at support@goflybd.com
• Unsubscribing from marketing emails
• Adjusting cookie preferences in your browser

Note: Withdrawing consent may affect our ability to provide certain services to you.

1.3 Consent for Minors

If you are under 18 years of age, you must have consent from a parent or guardian to use our services and share personal information with us.

2. Information We Collect

We collect different types of information depending on how you interact with us:

2.1 Personal Information

2.2 Technical Information

2.3 Communication Data

2.4 Sensitive Information

For visa applications and certain travel services, we may collect sensitive information such as:

• Passport biodata pages
• Photographs
• Employment information
• Financial statements
• Medical information (if relevant to travel)
• Criminal record declarations (if required by embassies)

⚠️ Important: We collect sensitive information only when necessary for the specific service requested, and with your explicit consent.

3. How We Collect Information

We collect information through the following methods:

3.1 Information You Provide Directly

3.2 Information Collected Automatically

3.3 Information from Third Parties

4. How We Use Your Information

We use your information for the following purposes:

4.1 Service Delivery

4.2 Communication

4.3 Business Operations

4.4 Legal and Security

5. Information Sharing and Disclosure

5.1 Service Providers (Necessary Sharing)

To provide our services, we must share your information with:

5.2 We Do NOT Sell Your Data

⚠️ goFLY Limited does NOT sell, rent, or trade your personal information to any third party for marketing or advertising purposes.

5.3 Other Disclosures

We may disclose your information in the following circumstances:

6. Data Storage and Security

6.1 Where We Store Your Data

Your personal information is stored:

• On secure servers in Bangladesh
• With cloud service providers who maintain data centers globally
• In encrypted formats where applicable

6.2 Security Measures

We implement industry-standard security measures to protect your data:

6.3 Payment Security

• All online payments processed through SSLCOMMERZ (PCI-DSS compliant)
• We do NOT store full credit card numbers on our servers
• Payment pages are encrypted with SSL technology

6.4 Security Limitations

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6.5 Data Breach Response

In the event of a data breach that may affect your personal information:

• We will investigate and contain the breach promptly
• We will notify affected users within 72 hours when required by law
• We will cooperate with relevant authorities
• We will take steps to prevent future incidents

7. Data Retention

7.1 Retention Periods

7.2 Data Deletion

After the retention period expires, we will:

• Securely delete or anonymize your personal data
• Remove identifying information from records
• Destroy physical documents securely

7.3 Requesting Early Deletion

You may request deletion of your data before the retention period ends. However, we may retain certain data if:

• Required by law
• Needed for ongoing legal matters
• Necessary for legitimate business purposes

See Your Privacy Rights for how to request deletion.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience.

8.2 Types of Cookies We Use

8.3 Specific Cookies

8.4 Third-Party Cookies

Currently, goFLY Limited does NOT use:

• ❌ Google Ads cookies
• ❌ Facebook Pixel
• ❌ Other advertising tracking cookies

If we introduce third-party advertising in the future, we will update this policy and seek your consent.

8.5 Managing Cookies

You can control cookies through your browser settings:

⚠️ Note: Disabling cookies may affect website functionality.

8.6 Do Not Track

Our website currently does not respond to “Do Not Track” browser signals. However, you can use browser settings to limit tracking.

9. Third-Party Services

9.1 Services We Use

9.2 Third-Party Links

Our website may contain links to third-party websites, including:

• Airline websites
• Embassy websites
• Social media platforms
• Partner service providers

⚠️ Important: We are not responsible for the privacy practices of third-party websites. We encourage you to read their privacy policies before providing any personal information.

9.3 Social Media

If you interact with us through social media platforms:

• Facebook
• Instagram
• YouTube

Your interactions are also subject to those platforms’ privacy policies.

10. Your Privacy Rights

Regardless of your location, you have the following rights regarding your personal data:

10.1 Rights Summary

10.2 How to Exercise Your Rights

To exercise any of these rights:

1. Email us: support@goflybd.com
   • Subject: “Privacy Rights Request – [Your Name]”
2. Call us: +880 9639-203090
3. WhatsApp: +880 1713-289178
4. Write to us: goFLY Limited 1 Shukrabad Road Motiur Nibash Beside New Model Degree College Opposite of Metro Shopping Mall Dhaka – 1207, Bangladesh

10.3 Verification

To protect your privacy, we may ask you to verify your identity before processing requests. This may include:

• Providing booking reference numbers
• Confirming personal details
• Providing a copy of ID (for sensitive requests)

10.4 Response Time

We will respond to your request within 30 days. If we need more time, we will inform you of the reason and extension period.

10.5 Fees

Most requests are processed free of charge. However, we may charge a reasonable fee for:

• Manifestly unfounded or excessive requests
• Repetitive requests for the same information

11. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR).

11.1 Legal Basis for Processing

11.2 Your GDPR Rights

In addition to the general rights above, GDPR provides:

11.3 Data Protection Authority

If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority.

11.4 International Transfers

When we transfer your data outside the EEA, we ensure appropriate safeguards are in place (see Section 14).

12. CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA).

12.1 Your CCPA Rights

12.2 Do Not Sell My Personal Information

goFLY Limited does NOT sell personal information. We do not sell, rent, or trade your personal data to third parties for monetary or other valuable consideration.

12.3 Categories of Information Collected

In the past 12 months, we have collected the following categories:

12.4 Exercising CCPA Rights

To exercise your CCPA rights:

• Email: support@goflybd.com
• Subject: “CCPA Request – [Your Name]”

We will respond within 45 days (extendable to 90 days if needed).

12.5 Authorized Agent

You may designate an authorized agent to make requests on your behalf. The agent must provide written authorization from you.

13. Children’s Privacy

13.1 Age Restrictions

goFLY Limited services are intended for users 18 years of age and older. We do not knowingly collect personal information from children under:

• 13 years of age (general policy)
• 16 years of age (for GDPR-covered regions)

13.2 Minor Travelers

When booking travel for minors (under 18), the parent or legal guardian is responsible for:

• Providing the minor’s information
• Consenting to data processing on behalf of the minor
• Ensuring accuracy of information provided

13.3 Parental Rights

Parents or guardians may:

• Request access to data collected about their child
• Request deletion of their child’s data
• Withdraw consent for data collection

13.4 Unintentional Collection

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@goflybd.com. We will take prompt action to delete such information.

14. International Data Transfers

14.1 Where Your Data May Be Transferred

To provide our services, your data may be transferred to:

14.2 Safeguards for International Transfers

When transferring data internationally, we ensure protection through:

• Standard contractual clauses
• Data processing agreements with recipients
• Encryption during transfer
• Limiting data shared to what’s necessary

14.3 EEA Transfers

For transfers from the EEA to countries without adequate data protection laws, we rely on:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules (where applicable)
• Your explicit consent (for specific transfers)

15. Changes to This Policy

15.1 Updates

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• New services or features
• Legal or regulatory requirements
• Industry best practices

15.2 Notification

When we make changes:

• We will update the “Last Updated” date at the top
• For material changes, we may notify you via email or website notice
• Continued use after changes constitutes acceptance

15.3 Version History

15.4 Previous Versions

You may request previous versions of this policy by contacting us.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

goFLY Limited

Data Protection Contact:

goFLY Limited
1 Shukrabad Road Motiur Nibash
Beside New Model Degree College
Opposite of Metro Shopping Mall
Dhaka – 1207, Bangladesh

Contact Channels

Business Hours

For Privacy-Specific Requests

Email Subject Format: “Privacy Request – [Type] – [Your Name]” Types:

• Access Request
• Deletion Request
• Correction Request
• Opt-Out Request
• General Inquiry

Related Pages

• Terms and Conditions
• Refund Policy
• EMI Policy
• Disclaimer
• DMCA
• FAQ
• About Us
• Contact Us

Your privacy matters to us. At goFLY Limited, we are committed to protecting your personal information and being transparent about our data practices. If you have any questions or concerns, please don’t hesitate to contact us.

goFLY Limited
IATA Certified • ATAB Member • Civil Aviation Licensed
Serving 10,000+ Happy Travelers Since 2017

🌐 www.goflybd.com
📞 +880 9639-203090
📧 support@goflybd.com

© 2017-2025 goFLY Limited. All Rights Reserved.