At goFLY Limited, we are committed to providing exceptional travel experiences. However, we understand that plans may change, and you may need to request a refund. Our refund policy is designed to be clear, fair, and straightforward to address your needs effectively.
Refunds are available under the following circumstances:
Flight Cancellations –
If your flight is canceled by the airline, you are eligible for a refund as per the airline’s refund policies. Our team will guide you through the process to ensure a smooth and timely resolution.
Visa Refusals –
If your visa application is rejected, we will refund the visa processing fee, deducting any non-refundable service charges. Refunds will only be processed if the rejection is not caused by an error or omission on your part.
Hotel Bookings –
Refund eligibility for hotel bookings is governed by the hotel’s specific cancellation policy. Non-refundable bookings cannot be refunded, but we will assist you with modifications or alternative arrangements whenever possible.
Customized Packages –
Refunds for customized packages depend on the policies of the individual service providers involved. We will work with you to resolve any issues and support your refund requests to the best of our ability.
For any questions or assistance with refunds, feel free to contact our support team.
To request a refund, please follow these simple steps:
Contact Us –
Reach out to our customer support team via email, phone, WhatsApp, or by submitting a refund request through our website.
Provide Details –
Share your booking reference number, travel details, and the reason for your refund request. For visa or flight cancellations, include supporting documents such as a cancellation notice or visa rejection letter.
Refund Review –
Upon receiving your request, we will review it and verify eligibility based on the service provider’s policies.
Processing Time –
Refund processing typically takes 7 to 30 business days, depending on the service type (e.g., flight, hotel, or visa). You will receive an email notification once the refund has been processed.
For any assistance during this process, feel free to contact our support team.
Refunds may not be issued in the following situations:
Non-Refundable Flights –
Certain flight tickets, particularly discounted or promotional fares, are non-refundable.
Custom Travel Packages –
Refunds for customized travel packages are only possible if approved by the service provider after confirmation and processing.
Hotel Bookings –
Bookings labeled as “non-refundable” at the time of purchase are not eligible for refunds.
Incomplete Documentation –
Refund requests related to visa denials or booking cancellations may be rejected if the required documents are not submitted on time.
For further clarification, please contact our support team.
Refunds will be processed to the original payment method. In some cases, refunds may also be issued as travel credits for future bookings.
Credit Card Payments –
Refunds to credit cards typically take 7–10 business days to reflect in your account, depending on your bank’s processing time.
Bank Transfers –
Payments made via bank transfer will be refunded to the same account. Processing times may vary based on the policies of your bank.
goFLY Credit –
In certain cases, we may offer goFLY Credit as an alternative to a refund. This credit can be used for future bookings with us.
For any assistance with refund processing, feel free to reach out to our support team.
In some cases, cancellation charges may apply. These charges will vary based on the service you are using. The specific cancellation or refund charges will be communicated to you during the booking process and detailed in your confirmation email.
Refunds for bookings made under special offers, promotions, or discounted rates will be processed based on the terms and conditions associated with the promotion. Discounts applied to non-refundable fares may not be refunded if the booking is canceled.
If you have any questions or need help with your refund request, feel free to contact us anytime through the following channels:
Our support team is here to assist you promptly!
We hope this refund policy provides you with clear guidance on the refund process at goFLY Limited. If you have any questions or concerns, please feel free to reach out to us. Our team is always ready to assist you and ensure a seamless and hassle-free experience.
goFLY is Bangladesh’s premier online travel agency, dedicated to making travel easy and accessible for everyone. Since our founding, we’ve been committed to turning travel dreams into reality for people of all ages.